Complaint Analyst

Are you a Complaint Analyst looking to join one of the top companies in the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience with customer complaints and customer Escalations in an FDA-regulated medical device company?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work Hybrid with our client in Salt Lake, UT. Interested?

Here's what you'd do:

• The Complaint Analysts are responsible for processing complaint data, approving data entry, and analyzing customer complaint information for the organization.
• Customer Service receives the calls and collects information from customers.
• Complaint Analysts review complaint information and work with various departments, including Customer Service, Clinical, Regulatory, and Service, to ensure the complaint records are complete, accurate, and compliant with Quality Systems Work Instructions.
• Handle complaint processing escalations in a consistent and timely manner.
• Reporting of Complaint Metrics to functional areas within MMD.
• Keep complaint handling work instructions up to date and in alignment with all Quality and Regulatory requirements.
• Maintain and provide standardized complaint data upon request.
• Maintain the standard for accurate record documentation of communication and correspondence with customers.
• Identify opportunities for improvements in complaint handling and provide training support as needed.
• Complaint triage and routing of complaint information to appropriate personnel.
• Ensure the complete and accurate documentation of complaints.
• Assist internal personnel on complaint investigations.
• Quickly identify and evaluate problems to reach a solution.
• Communicate answers and solutions to coworkers confidently.
• Assist other quality staff with their duties as requested.
• Maintain healthy and open communication lines with other departments.
• Complete needed training promptly.

Here's what you'll get:

Pay: $21.00 - $24.00 / hr.

Hours: 40 hrs/Week. (1^st shift).

Length: Contract (6 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• Associate Degree with 4 years of experience.
• Minimum 1 year of experience with customer complaints and customer Escalations in an FDA-regulated medical device company.

• Good understanding of the FDA-regulated products and services MMD offers.
• Good grasp of company policies and able to make good decisions.
• Ability to solve complex problems under pressure.
• Good file handling and organizational skills.
• Can maintain a professional manner while dealing with customer complaints.
• Understanding or working knowledge of FDA complaint reporting per 21 CFR 803.
• Self-starter, able to manage a variety of tasks simultaneously, and lead others by example.
• Excellent analytical and communication skills.
• Ability to effectively communicate via email/telephone.
• Good computer skills, including Word, PowerPoint, and Excel.
• Able to succeed in a highly regulated compliance-oriented environment while still providing service excellence.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.