LHG - Account Manager

Overview

Account Manager – Employee BenefitsLocation - Hybrid in Grand Rapids, MI

Alera Group is seeking an Account Manager to join our Employee Benefits team. This role is ideal for a client-focused professional who thrives in a collaborative environment and enjoys managing relationships, supporting renewal strategy, and delivering exceptional service to clients.

As a key member of the client team, you will partner closely with Account Executives and Team Leads to support both new and existing business while helping clients navigate their employee benefits programs with confidence.

About Alera Group 

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach. 

This role will focus on supporting and retaining clients by developing relations built on the highest degree of customer service and technical know-how, and by delivering proactive services.

Why Alera Group 

• Make an Impact: Your work supports businesses and individuals in protecting what matters most. 

• Grow With Us: We invest in development, mentorship, and long-term career growth. 

• The Collaborative Way: We believe in accountability, teamwork, and shared success across all offices and lines of business. 

• National Strength. Local Heart: Scale, resources, and expertise — with relationships that feel personal. 

Responsibilities

What You’ll Do / Your Impact

• Manage renewal and proposal processes for assigned clients
• Develop and maintain strong relationships with insurance carriers and underwriters
• Negotiate with carriers and service providers on behalf of clients
• Gather and prepare renewal data, applications, and supporting documentation
• Prepare materials for and participate in client meetings and presentations
• Conduct open enrollment meetings and employee education sessions as needed
• Assist clients with claims reporting, follow-up, and resolution support
• Review insurance policies, coverage details, and client exposures
• Handle day-to-day client service requests with accuracy and responsiveness
• Utilize internal systems including BenefitPoint and Employee Navigator to maintain client records and workflows
• Identify opportunities for cross-selling and additional client support services
• Assist in onboarding and training entry-level team members
• Stay current on industry trends, carrier updates, and employee benefits best practices

Qualifications

What You Bring

• Minimum of 3 years of experience in Benefits Administration, Human Resources, or Employee Benefits account management
• Business-related degree preferred or equivalent professional experience
• Strong client service and relationship management skills
• Excellent verbal, written, and presentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
• Experience with BenefitPoint, Employee Navigator, or similar systems preferred
• Ability to collaborate effectively across teams and departments
• Willingness to obtain and maintain a Michigan Life & Health Insurance License

Additional Information

Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:This role is Hybrid 

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths

• Leadership development programs

• Technical and compliance training

• Industry certifications and continuing education support

• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications 

This position may require:

• Active State Life & Health License or

• Ability to obtain required licensure within 3 months of hire

• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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