Integrative Health Care Coordinator + Content Creator

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Secoya Health supports medical freedom for both clients and staff. If you are unfamiliar with medical freedom, you may not be a great fit for our organization.

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About Secoya HealthAt Secoya Health, the focus is holistic, mind–body care that transforms lives. The mission is to empower individuals to take charge of their health through a unique, integrative approach that blends functional medicine, neuro-emotional care, and total wellness support.Core Values

Put People First

• Actively prioritize the well-being and growth of individuals—team members, partners, and participants—by listening, being proactive, and delivering personalized solutions.

Do the Right Thing

• Practice radical honesty and ethical decision-making, even when it's difficult or unprofitable. Speak with kind candor and uphold uncompromising integrity.

Own Your Impact

• Take full responsibility for outcomes. Embrace challenges with a proactive mindset and encourage others to solve problems and improve continuously.

Collaborate to Grow

• Foster teamwork by actively sharing ideas, supporting others, and working together to create meaningful results for participants.

Learn and Evolve

• Embrace challenges as opportunities for growth. Commit to continuous personal and professional development to become your best self.

Deliver Results That Matter

• Relentlessly pursue excellence by focusing on measurable outcomes that drive lasting impact for participants.

Our Purpose

Secoya Health believes every person deserves a life without limitation and is dedicated to optimizing mind and body through a natural, whole-person wellness approach. Secoya Health is committed to guiding participants in maximizing their potential and unlocking their highest quality of life.

Our Mission

We ignite mind-body transformations, empowering people to become their best selves and live their dream lives.

Our Vision

Secoya Health is setting a new standard in holistic wellness care delivering whole person, mind-body transformation in a collaborative team environment. We are dedicated to transforming the lives of participants and their families by equipping them with the tools, wisdom, and insights needed to thrive in today's hectic world.

If the idea of helping people heal while working in a mission-driven, growth-oriented holistic clinic excites you, this may be the right place.

Position Summary

The Care Coordinator Content Creator is a hybrid role in terms of responsibilities (not remote), with the primary focus on care coordination, reception, and participant support, and a secondary focus on social media content creation.This role is ideal for someone who:

• Thrives in a fast-paced, multi-tasking environment,
• Loves connecting with people and guiding them through their care journey, and
• Enjoys creating simple, engaging social media content that reflects real stories, education, and the heart of holistic health.

Approximately 70–80% of your time will be spent on care coordination & reception duties, and 20–30% on social media creative support.

What Success Looks Like

• Building strong, trusting relationships with participants through compassionate, timely communication.
• Confidently managing multiple moving parts: phones, scheduling, check-in, follow-ups, and documentation, without dropping details.
• Consistently making high-volume follow-up calls to support participant engagement and satisfaction.
• Supporting the marketing team by capturing and creating on-brand, simple, authentic content (reels, stories, photos, short-form videos).
• Taking initiative, being solution-oriented, and contributing to a positive, growth-minded team culture.

Key Responsibilities

Care Coordination & Reception

• Coordinate participant care, including scheduling, reminders, follow-ups, and intake.
• Manage the reception area and clinic flow, ensuring participants feel welcomed, seen, and supported.
• Serve as a main point of contact for participant questions, concerns, and scheduling needs.
• Make 50–100 follow-up calls daily to check in, support engagement, and ensure participant satisfaction.
• Navigate the EHR system Charm (and other CRM tools) in a precise and accurate manner.
• Document all participant interactions, appointments, and follow-ups clearly and promptly.
• Educate participants on Secoya's services, including Direct Primary Care (DPC), QNRT, Neurofeedback, IV Therapy, and more (training provided).
• Communicate effectively within a tight-knit team, relaying messages and updates clearly and quickly.
• Empower and motivate participants to take action in their lives and health journeys.
• Attend, organize, and support occasional community outreach events as needed.

Social Media Creative Support

This role supports social media creative, not full social media strategy or management.

• Capture behind-the-scenes content in the clinic (with guidance and consent), including short videos, photos, and stories that reflect Secoya's values and services.
• Help record and lightly edit testimonial videos and provider content for use on platforms like Instagram, Facebook, TikTok, and YouTube.
• Assist in creating simple, on-brand graphics and reels using tools such as Canva, CapCut, InShot, Opus Clip or similar apps (training available).
• Support the team in repurposing educational content into short-form posts, stories, and basic captions aligned with a provided content plan.
• Monitor basic engagement (likes, comments, DMs) during work hours and flag messages or questions to the appropriate team member.
• Follow trends on social platforms and suggest creative ideas that fit Secoya's brand and mission.

Note: A dedicated marketing lead or external support may guide the overall strategy. Your focus is on consistent, quality creative execution that aligns with Secoya's voice and values.

Competencies

• Outstanding communication: Clear, kind, and professional verbal and written communication.
• High-capacity multitasking: Ability to manage phones, participants at the front desk, scheduling, and documentation at the same time.
• Organization & detail: Strong organizational skills and attention to detail in a fast-paced clinic environment.
• People-first mindset: Caring, professional nature with genuine interest in holistic and functional medicine.
• Creative eye: Comfort being on camera and behind the camera, with a basic eye for composition, branding, and storytelling.
• Tech-comfortable: Ability to learn new systems quickly, including Charm (EHR), CRM tools, and simple editing apps.
• Growth mindset: Desire to grow with the business, receive feedback, and continually improve.
• Ownership: Self-motivated, proactive, and willing to take responsibility to improve the participant experience.

Education & Experience

Education:

• High school diploma or GED required.
• Associate's or bachelor's degree preferred.

Experience:

• 1–2 years in healthcare, administrative, customer service, or reception roles preferred.
• Experience making high-volume calls and managing schedules is a plus.
• Experience with social media content creation (even for personal brands or small projects) strongly preferred.
• Background in sales and/or customer service is helpful.

Bonus Skills (Not Required, but Nice to Have):

• Familiarity with website platforms (Squarespace, Wix, WordPress).
• Basic understanding of SEO or email platforms (e.g., Mailchimp).
• Must be able to pass a criminal background check.

Physical Requirements

• Able to sit at a desk for long periods while working on a computer or phone.
• Occasionally required to record content, gather media, or assist with office needs.

Compensation & Bonus Structure

Base Pay: $20.00 – $24.00 per hour, depending on experience and qualifications. Opportunities for pay increases with the achievement of key performance indicators (KPIs)in areas such as:

• Participant satisfaction and retention
• Follow-up consistency and documentation accuracy
• Quality and consistency of social media content support

Details of bonus or KPI structures can be discussed during the interview process.

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What days of the week are you available to work?

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 1 year (Preferred)

Work Location: In person

Salary : $20 - $24