What are the responsibilities and job description for the Office Administrator / Customer Service Representative position at Alejo Gutters?
Alejo Gutters LLC is a growing exterior home improvement company specializing in gutters, roofing, siding, and exterior services. We are looking for a motivated, organized, and dependable individual to join our office team. This is a fast-paced position that requires excellent communication skills, strong organizational abilities, and a positive attitude.
Responsibilities
- Answer incoming phone calls and assist customers professionally.
- Schedule appointments and coordinate daily job schedules.
- Follow up with customers regarding estimates, projects, and payments.
- Perform outbound cold calls to generate new business opportunities.
- Respond to online leads, emails, text messages, and social media inquiries.
- Maintain customer records and administrative files.
- Assist with marketing efforts, including social media, online listings, and customer follow-ups.
- Coordinate with field crews to ensure projects stay on schedule.
- Prepare estimates, invoices, and other office documents.
- Help maintain an organized and efficient office environment.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable making outbound sales and follow-up calls.
- Basic computer skills (Microsoft Office, email, scheduling software, etc.).
- Ability to learn quickly and work independently.
- Professional appearance and positive attitude.
- Bilingual (English/Spanish) is a must.
- Previous office, customer service, or sales experience is preferred.
What We’re Looking For
We are looking for someone who is dependable, takes initiative, enjoys helping customers, and wants to grow with a company that is expanding. The ideal candidate is organized, detail-oriented, and comfortable balancing customer service, office administration, marketing, and sales support.
- Paid training
- Career growth opportunities within a growing company
- Friendly and supportive work environment
If you enjoy working with people, staying organized, and being part of a team that takes pride in delivering outstanding service, we’d love to hear from you.
Pay: $150.00 per day
Work Location: In person
Salary : $150