Operations Specialist III – SCAR/PACER/Chronology

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.  

Purpose

The Operations Support Specialist III will take on the role of Team Leader for the SCRA/PACER/Chronology Team. In this position, the specialist will be responsible for running SCRA/PACERs and conducting quality control reviews in accordance with client and legal procedures. Additionally, the specialist will prepare affidavits for execution by clients and attorneys. This role also involves drafting and uploading comprehensive foreclosure chronologies, as well as addressing client requests for information regarding foreclosure timelines. Furthermore, the specialist will provide assistance with all other team-related functions, ensuring that clients receive timely updates and contributing to process improvements within the team. 

Specific Duties, Activities and Responsibilities

• Run SCRA/BK Checks


• View and confirm SCRA/BK Checks via automation


• Perform Quality Control of all SCRA and BK checks uploaded to client systems


• SCRA/PACER Inbox SLA Monitoring


• Prepare and file Affidavits 


• Prepare Chronologies


• Chronology Inbox SLA Monitoring


• Client Communications surrounding SCRA/Pacer and Chronologies


• Assist with process improvement and file management.


• Communication with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks


• SCRA/PACER/Chrono Steps/Workload


• Active Military Review


• SCRA/PACER/Chronology Escalations


• Training new employees


• Team Leader Personal Daily Workload

Job Requirements

• Bachelor’s Degree Required and/or Paralegal Certificate


• 5 year of default experience 


• Experience with Client Systems, Excel, and Word


• Must possess excellent ability to communicate with all clients 


• Knowledge of computers and relevant software applications


• Knowledge of customer service principles and practices 


• Professional Personal Presentation


• Overall positive attitude and willingness to adapt to change


• Must possess the ability to demonstrate a sense of urgency in appropriate situations

General Competency Factors

•    Other duties, as assigned

•    Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.

•    Must possess strong written and verbal communications skills.

•    Must provide excellent customer service to internal and external customers

•    Identifies and solves issues in a timely manner.

•    Must be a team player and willing to help others in their department whenever necessary.

•    Must be extremely organized and be able to multi-task.

•    Conscientious with respect to work completion, deadlines, time management and attendance.

•    Takes initiative in face of obstacles and identifies what needs to be done and takes action.

•    Demonstrates commitment to Firm’s vision, mission, and core values.

•    Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

•    Develops professional relationships and builds rapport with others.

•    Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:   

• Company Paid Life and Disability Insurance plans  


• Medical, Dental and Vision Plans with Prescription coverage 


• 401K Retirement Savings Plan 


• Flexible scheduling (within reason, depending on position) 


• Generous PTO plan for all full-time employees 


• Full equipment station at no cost for remote employees, including dual monitors 


• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing 


• Wellness programs and employee discounts 


• Learning and development training opportunities for both personal and professional growth 


• And so much more! 

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.