We are seeking an AI Automation & Workflow Analyst to evaluate, document, and optimize business processes across our creditors’ rights legal practice. This role bridges the gap between operational teams and technical engineers by identifying inefficiencies, mapping workflows, defining automation requirements, and measuring the performance of AI-driven solutions. You will partner with attorneys, paralegals, IT, and operations leadership to ensure automation initiatives are well-scoped, properly prioritized, and delivering measurable results.

Responsibilities

• Conduct detailed process discovery sessions with attorneys, paralegals, and operations staff to document current-state workflows across the creditors’ rights lifecycle — including placement intake, demand issuance, suit preparation, court filing, judgment enforcement, garnishment, and post-judgment collection.
• Identify bottlenecks, redundancies, and error-prone manual steps that are strong candidates for AI-powered automation.
• Translate business requirements into clear functional specifications, user stories, and acceptance criteria for the engineering team.
• Collaborate with AI engineers to define data inputs, validation rules, exception-handling logic, and expected outputs for automated workflows.
• Design and maintain process maps, decision trees, and workflow diagrams using tools such as Visio,
• Develop and track key performance indicators (KPIs) including case cycle time, automation accuracy, exception rates, compliance adherence, and cost-per-file metrics across client portfolios.
• Perform user acceptance testing (UAT) on new automations, documenting defects and coordinating resolution with the engineering team.
• Monitor deployed automations for drift, edge cases, and regulatory changes — particularly updates to FDCPA, CFPB guidance, state collection statutes, SCRA requirements, and court e-filing rules — and recommend adjustments.
• Build reports and dashboards that communicate automation ROI, process health, and operational efficiency to leadership and client stakeholders.
• Facilitate change management efforts by creating training materials, SOPs, and knowledge base articles to support end-user adoption of new automated workflows.

Nice to Have

• Prior experience working in or alongside a creditors’ rights, collections, or consumer finance law firm.
• Understanding of FDCPA, FCRA, CFPB regulations, SCRA, and state-specific collection statutes.
• Exposure to AI/ML concepts, prompt engineering, or large language model (LLM) workflows.
• Experience with RPA platforms such as UiPath, Automation Anywhere, or Power Automate.
• Familiarity with court e-filing systems (Tyler Technologies, File & Serve, Odyssey eFileIL, etc.).
• Background in Six Sigma, Lean, or other formal process improvement methodologies.
• Experience with Agile or Scrum project management frameworks