Technical Support Analyst

Job Type

Full-time

Description

We are looking for Technical Support Analysts to join our team and provide technical assistance and support to our people. You will be working on-site in one of our financial services offices. Responsibilities include resolving a variety of technical issues related to computer systems, networks, software, hardware, and peripherals. You will also assist people in implementing solutions, documenting issues and resolutions, maintaining records, and escalating complex problems to senior team members as needed.

This position may interface with clients while supporting our teams, maintaining a positive and professional demeanor will help you succeed in this role.

This is a great opportunity to start your career in business technology and while there is limited growth potential in our small technology team, we are committed to preparing you for your next role whether we have positions available, or to find opportunity elsewhere.

Why Aldrich

Aldrich is a growth-minded West Coast regional professional services firm with an innovative and entrepreneurial spirit. We are a values-driven firm committed to accountability, agility, collaboration, and respect.

Aldrich's leadership philosophy encompasses the firm's clearly defined mission, vision, and values. We exist to improve the lives of our people, our clients, and our communities.

Honoring why we exist and our people as our number one priority, Aldrich is committed to providing opportunities to develop the whole person and ensure employees can bring their authentic selves to our shared mission. Aldrich supports individuals’ pursuit of wild success in life and work, and their ability to impact their colleagues, clients, and communities. Aldrich is an equal opportunity employer.

Check out more about Aldrich at https://aldrichadvisors.com/.

Requirements

You’ll Get a Chance To

• Provide technical support to system users within the organization via in-person assistance, phone, email, chat, and remote access.
• Assist users in implementing solutions and provide training and guidance as needed.
• Perform ongoing activities to maintain the technology solutions in your office.
• Backup team members in other offices during absences.
• Document issues and solutions with time worked on them.
• Escalate complex issues to senior staff or external vendors as needed.
• Stay updated on the latest technologies, trends, and best practices.
  
  

What You Bring To The Team

• Strong background in customer service, ideally in consumer electronics retail.
• Knowledge of computer systems, networks, software, hardware, and peripherals.
• Proficiency in Windows, Mac OS, Microsoft Office, and other common applications.
• Familiarity with troubleshooting tools and techniques.
• Excellent communication, problem-solving, customer service, and technical skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and deadlines.
• Highest level of professionalism, courtesy, and respect.
  
  

How We'll Reward You

At Aldrich, we know a great client experience starts with an exceptional employee experience. Aldrich offers a comprehensive benefits package that includes:

• Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care
• Retirement Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing
• Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave
  
  

This information is provided in compliance with applicable state equal pay and pay equity legislation. It is in the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. At Aldrich, it is not typical for an individual to be hired at or near the top of the range for their role and compensations decisions are dependent on facts and circumstances of each candidate. The compensation offered may vary based on factors including experience, skills, education, location and other job-related reasons. Aldrich makes internal equity a consideration in all pay decisions. A reasonable estimate of the current range is $23-$25 per hour.

For a full summary of our benefit offerings, check out Life at Aldrich at https://aldrichadvisors.com/careers/life-at-aldrich/.

What You Should Know

This is a full-time in person position. Our standard office hours are Monday – Friday, 8 AM – 5 PM. This position may require you to work on occasional Saturdays for 3-4 hours between February and April.

To Apply

Submit your resume.