Operations and Client Experience Coordinator

Washington, DC Metro Area

In Person | Approximately 28-30 Hours Per Week (Monday-Thursday)

$30/hour

At Alder & Ash Interiors, we believe beautiful spaces are only part of what clients remember. They also remember how they were treated, how clearly they were guided, and how effortless the entire experience felt.

That doesn't happen by accident.

It happens because someone is quietly paying attention to every detail behind the scenes.

We're looking for an Operations & Client Experience Coordinator to become that person.

This isn't an executive assistant position.

It isn't a traditional office coordinator role.

It's an opportunity to become one of the people who helps shape how our company operates every single day.

You'll work directly alongside our CEO and Creative Director to coordinate projects, care for our clients, improve our systems, and help build the operational foundation of a growing company.

No two days are exactly alike.

One morning you might be preparing agreements for new staging projects.

That afternoon you could be coordinating installation schedules, communicating with clients, confirming photographers, ordering client gifts, or helping improve one of our internal workflows.

You'll help keep projects moving while creating a client experience that's thoughtful, organized, and genuinely memorable.

Your responsibilities will include:

• Coordinating active staging projects from proposal through completion.
• Managing project schedules and timelines.
• Preparing agreements, invoices, and project documentation.
• Coordinating installations, photographers, movers, and vendors.
• Maintaining our CRM and project management systems.
• Communicating with clients throughout every stage of their project.
• Supporting thoughtful client experience initiatives, including welcome materials, milestone celebrations, and handwritten notes.
• Helping improve internal systems and operational processes.
• Supporting leadership so they can focus on growing the business.

You enjoy bringing order to complexity.

You're the person friends and coworkers rely on because you remember the details.

You naturally think ahead.

You notice what needs to be done before someone asks.

You're equally comfortable organizing a spreadsheet, writing a professional email, solving an unexpected problem, or making a client feel genuinely cared for.

You don't need someone standing over your shoulder.

You take ownership.

You communicate well.

You care deeply about doing great work.

Experience in operations, project coordination, client services, hospitality, real estate, interior design, or small business operations is helpful, but not required.

More important than your resume is how you work.

We're looking for someone who is:

• Exceptionally organized.
• Detail oriented.
• An excellent communicator.
• Comfortable learning new technology.
• Resourceful and proactive.
• Calm under pressure.
• Passionate about creating an exceptional client experience.
• Excited about helping build something meaningful.

We've intentionally designed this position as a professional four-day work week.

Our typical schedule is Monday through Thursday, approximately 28-30 hours each week, with Fridays generally reserved as personal time unless business needs require otherwise.

We believe meaningful work should also leave room for life outside of work.

As Alder & Ash grows, we expect this role to grow with it.

Alder & Ash Interiors is a boutique home staging and interior design company serving the Washington, DC metropolitan area.

We're building more than beautiful spaces.

We're building a company known for exceptional design, thoughtful service, and operational excellence.

We're still early enough that every person on our team has the opportunity to shape where we're going.

If you enjoy building systems, solving problems, creating memorable experiences, and working alongside people who genuinely care about what they do, we'd love to meet you.

• $30 per hour
• Approximately 28-30 hours per week
• Consistent Monday-Thursday schedule
• Opportunity for increased responsibility and long-term career growth as the company continues to grow

We're not looking for someone to simply keep up with the business.

We're looking for someone who wants to help build it.

This role will touch nearly every part of our company. You'll work closely with us, contribute ideas, improve systems, and help create experiences our clients will remember long after their projects are complete.

If that excites you, we'd love to hear your story.