Pharmacy Support Staff - Level 3

Job ID: A26-024

Location: Alpena Pharmacy

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Your Valued Contributions:

Organizes, packages, and distributes medications for the Patient-In-Need (PIN) program. Prepares, packages, and delivers medications under the supervision of a registered pharmacist. Additionally, to manage and support pharmacy-related projects that improve operational efficiency, patient outcomes, and regulatory compliance. This role leads project timelines, communication, documentation, and stakeholder coordination while monitoring progress, identifying risks, and ensuring successful implementation of pharmacy initiatives and improvement efforts.

Organizes, packages, and distributes medications for the Patient-In-Need (PIN) program.

• Review and analyze information resources and conduct patient interviews to determine patient eligibility for the PIN program and assists patients in applying for the program.
• Processes patient medication refills and contacts the provider regarding refills when necessary.
• Checks all medication orders for accuracy and maintains medications as necessary; maintains medication information, inventory logs, and cost records.
• Contacts pharmaceutical companies to order and obtain PIN medications for the health center patients.
• Notifies providers and other necessary parties of medication recalls and patient reports adverse side effects.

Serves patients at the pharmacy:

• Enters patient profile information and maintains accuracy of information in the database, generating reports when needed.
• Enters prescription information data from physician medication orders.
• Processes patient requests for refills.
• Provide patients with educational information regarding their prescription.
• Determines if patient/prescription is 340B eligible.
• Delivers quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.

Assists the pharmacist with filling prescriptions

• Obtains medication from inventory.
• Repackages and labels medication for patients.
• Dispenses medications as directed by providers and/or MSS.
• Transfers prescriptions to and from other pharmacies.

Provides administrative support to the pharmacy function

• Maintains an inventory of stock levels, clearing expired, damaged, and recalled medications as appropriate.
• Orders medications from wholesalers and verifies received orders.
• Bills third-party insurance providers and troubleshoots rejected claims.
• Answers telephone in a polite and timely manner and ensure accurate information is exchanged and patient is satisfied. Directs calls to appropriate pharmacy staff.
• Processes incoming mail.
• Performs clerical tasks, such as filing invoices, reports and other documents as assigned, operating cash register, bagging medications. Ensures invoices are forwarded to the Finance Department.

Assists in the maintenance of the pharmacy:

• Balances cash register drawer and prepares daily deposit.
• Receives and stores incoming supplies; check in and stock medication orders.
• Counts stock and maintains electronic inventory records.
• Cleans equipment.
• Project Coordination & Workflow Management
• Assist in planning, organizing, and coordinating pharmacy related projects, including process improvements, compliance initiatives, and new program rollouts.
• Track project timelines, deliverables, and milestones to ensure projects remain on schedule.
• Maintain project documentation, logs, action plans, and status reports.
• Communication & Collaboration
• Serve as a communication bridge between pharmacy staff, management, external partners, and other AHC departments.
• Coordinate project meetings, prepare agendas, and document meeting minutes.
• Ensure all stakeholders remain informed on project progress, updates, and action items.
• Data & Reporting
• Assist with data collection, data entry, and analysis to support project goals.
• Generate reports for leadership summarizing project status, barriers, and outcomes.
• Monitor key performance indicators (KPIs) for pharmacy projects.
• Process Improvement Support
• Identify workflow challenges and propose solutions to improve efficiency, patient experience, and regulatory compliance.
• Assist with implementing new procedures, training materials, and documentation updates.
• Support quality assurance initiatives, including audits and follow‑up actions.
• Vendor & Resource Coordination
• Coordinate with external vendors for project‑related materials, software, or equipment.
• Maintain documentation and ensure timely completion of vendor‑related tasks (quotes, contracts, scheduling, etc.).
• Maintains all documentation, including the medication pricing reports, refill worksheets, and patient
  
  
  

files, and provides reports to appropriate parties, including the Pharmacy Operations Manager.

Required Training & Experience:

• Possesses a current Basic Cardiac Life Support (BCLS) CPR
• Possesses a current State of Michigan driver’s license and valid automobile insurance.
• Possesses a current license as a Pharmacy Technician.
• Proficient with Microsoft Office suite of products.
• Effectively use the pharmacy software system.
  
  
  

We’re Here For You:

Supporting Balance: As a part of our family, you will work full time (40 hours per week) with a negotiable starting wage, dependent on education and experience, with predicable scheduling, numerous holidays, generous vacation time and sick days.

Supporting Your Health: Robust Employee Assistance Program (EAP), Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees.

Supporting Your Future: Retirement Savings Plan with personal access to a Financial Advisor, FSA, Life, AD&D, & Short/Long Term Disability Insurance.

Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.

Ready To Get Started?

Resumes and cover letters are accepted and welcomed in addition to your completed application.

Questions can be sent to pschaedig@alconahc.org

Fighting Against Discrimination:

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.