What are the responsibilities and job description for the Operations Manager position at Alcona Health Center?
Operations Manager
Job ID: A25-114
Location: Flexible with all AHC locations
Job ID: A25-114
Location: Flexible with all AHC locations
About Our Family:
Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.
Your Valued Contributions:
This position is responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and staff management. In collaboration with the Business Operations Director the Operations Manager provides leadership and direction to ensure safe, efficient, therapeutic and ethical patient care and positive staff relations.
- Operations of Clinical Sites:
- Provides oversight of assigned Alcona Health Center clinic sites, including directing, planning, organizing, supervising, and coordinating operations through Site Managers and Clinical Leads.
- Monitors and ensures the achievement of operational and clinical performance objectives across Alcona Health Center clinic sites. Supports site management to optimize staffing levels, appointment scheduling, workflows, policies, and procedures as necessary to accomplish these goals.
- Monitors daily appointment schedules to ensure productivity goals are achieved. Provide immediate feedback to the sites to maintain full schedules for the day. Educate and train all site managers on effective scheduling practices.
- Performs site assessments reviewing operational efficiency, workforce engagement, clinical services and patient care. Provides a detailed assessment report with recommendations for improvement. Collaborate with other departments to implement changes.
- Responsible for ensuring excellent patient experience and that patient complaints and grievances are addressed and resolved in a timely and responsive manner.
- Ensure adherence to AHC policies, procedures, and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, clinic receipts and deposits, and facility.
- Works collaboratively with the Business Operations Director, Clinical Operations team, and Director of Provider Relations and Outreach in helping to advance the mission, goals, initiatives and promotion of the clinics.
- Identify critical issues that require the attention of the Business/Clinical Operations Director and make recommendations for addressing and/or resolving these issues.
- Utilizes a tracking system to oversee and document all responsibilities assigned to the Site Manager
- Serve as Site Manager at assigned location(s), as needed.
- Supervision and Training:
- Directly supervises Site Managers and provides regular on-site mentorship through multiple monthly visits; travel, including occasional overnight stays, is required.
- Leads and motivates staff to uphold high standards of professionalism, efficiency, and patient-centered service.
- Ensures effective communication of goals, objectives, policies, and procedures through meetings, huddles, and other channels.
- Develops, delivers, and ensures compliance with required staff training.
- Prepares and conducts timely performance appraisals, including reviewing documentation with employees and creating and monitoring development plans as needed.
Required Training & Experience:
- Proficiency with Microsoft Office suite of products.
- Ability to use the Electronic Health Records system effectively.
- Possesses a current Basic Cardiac Life Support CPR certification.
- Possesses the ability to secure transportation to allow for reliable and timely work attendance, including when business is required to be conducted at sites other than your primary worksite.
- Possesses or obtains a Certified Medical Assistant certification within 12 months of hire.
We’re Here For You:
Supporting Balance: As a part of our family, you will work full time with a negotiable starting wage, dependent on education and experience, with predicable scheduling, numerous holidays, generous vacation time and sick days.
Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees, as well as professional courtesy within our clinics.
Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.
Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.
Ready To Get Started?
Resumes and cover letters are accepted and welcomed in addition to your completed application.
Questions can be sent to pschaedig@alconahc.org
Fighting Against Discrimination:
Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.
Supporting Balance: As a part of our family, you will work full time with a negotiable starting wage, dependent on education and experience, with predicable scheduling, numerous holidays, generous vacation time and sick days.
Supporting Your Health: Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees, as well as professional courtesy within our clinics.
Supporting Your Future: Retirement Savings Plan, FSA, Life, AD&D, & Short/Long Term Disability Insurance.
Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.
Ready To Get Started?
Resumes and cover letters are accepted and welcomed in addition to your completed application.
Questions can be sent to pschaedig@alconahc.org
Fighting Against Discrimination:
Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.
