CSR

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Position Description

Job Summary:

We are seeking a friendly, organized, and solution-oriented Customer Service Representative to join our growing team at. As the first point of contact for our clients, you will play a vital role in creating a positive customer experience by handling inquiries, scheduling moves, resolving issues, and supporting our operations team to ensure smooth service delivery.

Key Responsibilities:

• Answer incoming phone calls, emails, and chats in a professional and timely manner

• Provide accurate information about our services, pricing, and moving process

• Schedule, confirm, and follow up on customer appointments

• Input and update customer information in CRM or dispatching system

• Resolve customer concerns or escalate complex issues to management when needed

• Coordinate with dispatchers and moving crews to ensure jobs are on track

• Handle post-move follow-ups, including surveys, feedback, and claims

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Assist with invoicing, payments, and general administrative support as needed

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree a plus)

• Prior customer service experience, preferably in logistics, moving, or home services

• Strong communication and active listening skills

• Excellent problem-solving abilities and a calm, patient demeanor

• Computer proficiency; experience with CRM systems is a plus

• Ability to multitask and stay organized in a fast-paced environment

• Bilingual (Spanish/English) is a plus

Why Join Us?

• Friendly and supportive team environment

• Opportunities for growth and advancement

• Make a difference in people’s lives during important transitions

• Competitive pay and benefits

Apply today and help us deliver a stress-free moving experience to our valued customers!