What are the responsibilities and job description for the S&OE Analyst position at Alcon?
Additional Job Description:
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us?
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Responsible for driving short-term Sales & Operations Execution (S&OE) by monitoring demand and supply signals across the 0–13-week horizon, identifying exceptions (shortages, constraints, service risks), and coordinating timely recovery actions to ensure product is in the right place at the right time to fulfill customer orders. Maintains execution-critical planning settings (e.g., allocations, prioritization logic, ATP/availability assumptions) to support reliable order promising and prioritization. Partners cross-functionally (Customer Service, Commercial Operations, Finance, Operations, Logistics/Distribution) to align on near-term priorities, communicate changes, and prepare clear materials for S&OE huddles while tracking decisions and actions to closure.
In this role, a typical day will include:
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us?
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Responsible for driving short-term Sales & Operations Execution (S&OE) by monitoring demand and supply signals across the 0–13-week horizon, identifying exceptions (shortages, constraints, service risks), and coordinating timely recovery actions to ensure product is in the right place at the right time to fulfill customer orders. Maintains execution-critical planning settings (e.g., allocations, prioritization logic, ATP/availability assumptions) to support reliable order promising and prioritization. Partners cross-functionally (Customer Service, Commercial Operations, Finance, Operations, Logistics/Distribution) to align on near-term priorities, communicate changes, and prepare clear materials for S&OE huddles while tracking decisions and actions to closure.
In this role, a typical day will include:
- Own the S&OE execution cadence for a defined scope (SKU/site/market); monitor short-term supply and customer demand signals across the 0–13-week period
- Analyze and communicate week-over-week (and day-over-day as needed) changes in demand, supply, backlog, and inventory; quantify drivers and execution impacts
- Maintain and validate execution-critical data and settings (allocation rules, prioritization logic, ATP/availability assumptions, order blocks/holds, and key planning parameters) to support reliable order promising
- Partner with Customer Service, Commercial Operations, and Finance to validate near-term priorities (key customers, launches, promos), resolving order exceptions, and documenting execution decisions
- Lead daily/weekly S&OE exception reviews by identifying shortages, capacity/logistics constraints, and service risks; recommend allocations, substitutions, expedites, and recovery actions
- Coordinate with Operations, Logistics, and Distribution to align shipment plans and constraints; communicate changes quickly and ensure priorities are understood and executed
- Ensure product is positioned in the right place at the right time to fulfill customer orders by aligning inventory deployment, ship plans, and priority allocations
- Monitor and report S&OE execution KPIs (OTIF/fill rate, backlog and past-due orders, inventory availability, allocation adherence, and expedite drivers) and escalate risks with recommended actions
- Prepare clear, concise execution-ready materials for S&OE huddles (exceptions, shortages, allocations, decisions, and actions) and track follow-ups to closure
- Ensure adherence to GxP requirements by following SOPs, maintaining accurate documentation, and completing required training
- Maintain complete and compliant records to support audit readiness and regulatory expectations
- Drive continuous improvement by standardizing exception management, improving allocation/priority rules, and enhancing tools and reporting to increase S&OE effectiveness
- Bachelor’s Degree or Equivalent years of directly related experience (or high school 10 yrs; Assoc. 6 yrs; M.S. 0 yrs)
- The ability to fluently read, write, understand, and communicate in English
- 2 Years of Relevant Experience
- Collaborate with teammates to share standard processes and findings as work evolves.
- See your career like never before with focused growth and development opportunities
- Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
- Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.