What are the responsibilities and job description for the IT Service Delivery Manager - ITSM V4 position at Alchemy Software Solutions LLC?
Job Title: Service Delivery Manager
Location: Culver City, CA
Onsite
Primary Skill: ITSM
Job Description:
- 10 years of IT experience in service delivery and operations.
- ITIL v4 Certified Mandatory; PMP / PRINCE2 / Six Sigma advantageous
- Very strong in ITSM process knowledge and SLA expectations
- Strong service and project management background & knowledge about processes in Managed Services model
- Experience working in global teams and Media and Entertainment industry is essential.
- Very good understanding of operations involved in Infrastructure areas such as AD, Okta and application development and maintenance in the cloud.
- Strong working experience with tools such as ServiceNow & Jira
- Hands-on with Reporting/Analytics using Advanced Excel
- Ability to work on initiatives and manage cross-functional collaboration.
- Excellent analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills able to represent global teams with confidence.
- Experience working in offshore/onshore model, ideally with India-based teams.
- A mindset focused on continuous improvement, accountability, and partnership
Alchemy: Transforming Your Professional Vision into Reality
Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we ve positioned ourselves at the forefront of digitization and software modernization.
Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.
With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.
Alchemy Connecting Talent with Opportunities (Diversity, Equity and Inclusion)