What are the responsibilities and job description for the Lead Front Desk Coordinator position at Alchemy Salon?
About the Role
We are seeking a Lead Front Desk Coordinator to join our team and help us ensure our guests have a magical visit! You will be our guests’ first point of contact, ensuring a welcoming, seamless experience from check-in to check-out.
The ideal candidate is:
- Passionate about customer service
- Excited to get to know people and build authentic connections
- Always looking for ways to surprise and delight our guests with thoughtfulness and care
- Fashion-forward, with a love for style and hair as part of their professional presentation
This is a part-time position (minimum 28 hours per week) with the potential for additional hours during peak seasons. Evening and weekend availability is required.
Duties & Responsibilities
- Provide an excellent experience for guests, from check-in to check-out
- Be an expert in our scheduling software (Boulevard) and book appointments
- Process both cash card transactions through the POS system
- Answer the phone and take accurate messages
- Maintain guest privacy and a high level of professional appearance and demeanor
- Engage with clients to guide them through our brand, retail, and service options
- Look for opportunities to add thoughtful touches that elevate the guest experience
- Maintain smooth daily operations and high guest service standards
- Communicate business operation details at the close of business with the Director
- Assist in maintaining salon cleanliness and stocking retail shelves
- Complete regular inventory counts as instructed by the Director
- Assist the Director in the orientation program for new hires
- Other duties as assigned by the Director
Qualifications
- High school diploma or equivalent
- Minimum of 1 year in retail, salon, hospitality, or customer service role
- Must be able to pass a background check
- Experience handling cash and processing transactions
- Excellent written and verbal communication skills
- Strong multitasking abilities and adaptability
- Ability to work a flexible schedule, including evenings and weekends
- A passion for the beauty industry and delivering stellar customer service
- Enjoys presenting themselves fashion-forward — hair and personal style are an extension of their professionalism
Compensation & Benefits
- Pay dependent on experience, starting at $14 /hour
- Paid training
- Employee discounts on products and services
- Access to training, educational programs, product knowledge, and skill development opportunities
- Paid vacation after one year of continuous employment
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 28 – 35 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $14 - $15