IT Managed Services Engineer

Company Overview

ALC Tech Solutions is a Managed Services Provider based in Salisbury, MA. We help businesses stay productive, secure, and connected through reliable technology solutions and exceptional support.

Our team works across a diverse range of client environments, supporting everything from Microsoft 365 and cloud services to networking, cybersecurity, servers, backups, and business applications. We are guided by five core values: Teamwork, Always Improving, Do the Right Thing, Be Positive, and Deliver a Great Experience.

The Opportunity

This is a full-time, in-person role in Salisbury, MA designed for an experienced IT professional who enjoys solving problems, helping people, and taking ownership of outcomes. You will start by providing advanced technical support and backend systems administration across multiple client environments, building a deep understanding of our clients, processes, and technology stack.

As you demonstrate technical ability, reliability, and the ability to get things done, you will take on onsite client visits, infrastructure projects, technology deployments, and increasingly complex technical challenges. Unlike traditional IT roles focused on a single environment, you will gain broad exposure across multiple industries and technologies, creating a strong platform for long-term growth in cloud, cybersecurity, and infrastructure.

What You'll Do

• Resolve complex technical issues involving Microsoft 365, Windows, networking, cybersecurity, backups, and business applications for multiple client environments.
• Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, user management, and security settings.
• Monitor and respond to RMM, security, backup, and system alerts to keep client systems stable, secure, and available.
• Troubleshoot DNS, DHCP, VPN, email delivery, authentication, firewall, and connectivity issues across varied networks.
• Support endpoint security, backup, and disaster recovery solutions to protect client data and ensure recoverability.
• Maintain accurate documentation of client environments, systems, and procedures so the team can deliver consistent support.
• Assist with onboarding new clients and deploying management, monitoring, and security platforms.
• Participate in onsite client visits, infrastructure upgrades, technology deployments, and project work as your responsibilities grow.
• Work closely with teammates to deliver an exceptional client experience aligned with our core values.
  
  

What Success Looks Like

• You take ownership of issues from first contact through resolution, keeping clients informed along the way.
• You consistently deliver quality work with minimal oversight, organizing your time and priorities effectively.
• Clients trust you because you communicate clearly, follow through on commitments, and explain technical concepts in plain language.
• Documentation for your accounts is accurate, organized, and useful to the rest of the team.
• You proactively identify and address issues before they impact clients, suggesting improvements where you see patterns.
• You become a trusted technical resource for both clients and teammates on Microsoft 365, networking, and core systems.
• Within your first year, you expand your technical capabilities and take on more advanced onsite work, projects, or cloud and security initiatives.
  
  

What We're Looking For

• 3 years of experience in an MSP, systems administration, technical support, field services, or business IT environment.
• Strong troubleshooting skills with Windows 10 and Windows 11, and hands-on experience supporting Microsoft 365 environments.
• Working knowledge of core infrastructure technologies such as Windows Server, Active Directory, DNS, DHCP, VPNs, networking, endpoint security, and backup/disaster recovery platforms.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a positive, client-focused attitude.
• Clear, professional communication skills and strong customer service instincts, including solid documentation habits.
• A mindset of ownership: you figure things out, follow through on commitments, and take pride in delivering results.
• Curiosity and the ability to learn new technologies quickly, with a desire to continuously improve your skills.
  
  

Compensation And Benefits

• $75,000–$90,000 salary based on experience.
• Quarterly profit-sharing opportunities.
• 18 days PTO.
• 9 paid holidays.
• Medical insurance with employer contribution.
• Simple IRA with company match up to 3%.
• Pre-Tax Benefit Plan (TASC).
• Optional Aflac coverage.
• Ongoing training and certification support.
• Clear opportunities for advancement into onsite support, infrastructure projects, cloud technologies, and cybersecurity initiatives.
  
  

How to Apply

If this role sounds like a strong next step in your IT career, please submit your resume and a brief note highlighting your experience with Microsoft 365 and multi-client or MSP environments.