What are the responsibilities and job description for the Service Operations Manager position at Albertsons?
Why choose us?
Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together.
At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer‑facing environment where your work directly supports store performance and customer engagement.
Bring your flavor
Building the future of food and well‑being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.
Main Responsibilities
Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
Coach and develop associates on service standards, courtesy programs, and service recovery
Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
Ensure compliance with cash handling, security, returns, refunds, and transaction policies
Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
Ensure front‑end readiness for audits, compliance requirements, and company programs
Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
Support shrink reduction, fraud prevention, and proper handling of restricted items
Complete required reports and maintain strong communication with management teams
Soft Skills
We are looking for candidates who possess the following:
Strong customer‑service focus with a calm, professional team presence
Effective communication, coaching, and conflict‑resolution skills
Strong organization, prioritization, and planning abilities
Ability to multitask in a fast‑paced, customer‑facing environment
Competencies
Front‑end and customer service operations
Cash handling, cash office accuracy, and compliance execution
Labor planning, scheduling, and service productivity
Service standards, audit readiness, and loss prevention support
Knowledge
Store operations, service programs, and front‑end systems
Cash handling procedures, security protocols, and transaction policies
Scheduling tools and basic computer applications
Abilities
Ability to review service metrics, labor usage, and performance trends
Ability to train, coach, and develop associates and supervisors
Ability to stand, move, lift, carry, or push moderate loads as required
Travel requirements: None
Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct
We Also Provide a Variety Of Benefits Including
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.