What are the responsibilities and job description for the Front End Manager position at Albertsons?
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
- Ensure fast, friendly, and accurate checkout service by leading the store’s Front End operations
- Supervise, schedule, and support Front End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, and Bookkeepers
- Champion company customer service programs and resolve customer concerns professionally
- Oversee daily cash handling activities including tills, safe transactions, refunds, check approvals, and balancing
- Monitor customer traffic, service levels, cleanliness, safety, and overall appearance of the Front End
- Train, coach, and assist with interviewing and hiring Front End team members
- Manage labor, cash variation, supply expenses, and other budgeted goals
- Ensure compliance with company policies, procedures, safety standards, and front‑end systems
We are looking for candidates who possess the following:
Soft skills:
- Strong customer service and interpersonal skills
- Clear verbal communication and active listening skills
- Leadership and team‑building abilities
- Ability to remain calm, professional, and composed in high‑pressure situations
- Problem‑solving and sound decision‑making skills
- Positive attitude and service‑focused mindset
Competencies:
- Front End retail operations and supervision
- Cash handling, reconciliation, and loss prevention controls
- Staff training, scheduling, and performance management
- Customer service program execution
- Labor and expense management
- Emergency response and operational troubleshooting
Knowledge:
- Front End policies, procedures, and systems
- Cash registers, scanners, printers, scales, and related technology
- Basic employment law and interviewing techniques
- Store safety, sanitation, and loss prevention standards
- Basic mathematics, weights, and measures
- Grocery product variety and perishability
Abilities:
- Ability to stand and walk for extended periods and move quickly as needed
- Ability to lift and maneuver items up to approximately 55 lbs.
- Ability to operate and troubleshoot front‑end equipment and computer systems
- Ability to supervise employees and make recommendations regarding hiring and discipline
- Ability to multitask and manage multiple priorities in a fast‑paced environment
- Ability to maintain mental alertness to ensure safety and accuracy
Other requirements:
- Ability to work flexible schedules including evenings, weekends, and holidays
- Must maintain regular and reliable attendance
- Must comply with dress, grooming, and workplace conduct standards
- Safety‑sensitive position requiring attention to safety and accuracy
- Ability to work in a temperature‑controlled store environment with occasional exposure to outdoor conditions
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
- For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).