Drive UP & Go Manager

Home Shopping Manager
Job Description
Reports To: Store Director
Position Type: Hourly- Bonus Eligible
Location: Retail Stores 
Department: Home Shopping 
Date: May 2023
 

About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the 
different strengths and perspectives of each associate are both recognized and valued. Bring your energy and 
unique perspective to the Intermountain Division and you will have the opportunity to grow with us 
professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You 
will work alongside talented colleagues, many of whom build long careers while progressing through multiple 
roles and making a difference in our communities. 
Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The 
organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 
employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets 
across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, 
Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.
 

PURPOSE: 
As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an 
exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead 
DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be 
responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting 
performance targets. 
 

DUTIES & RESPONSIBILITIES: 
Provide customer service as currently defined by the employer within the scope of the position and within company 
policy. 
Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the 
order. 
Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, 
and frozen). 
Monitor the processing of all customers' orders to ensure customers receive all products that have been 
ordered/charged for. 
Monitor/review the picking of orders to ensure time commitments are met. 
Bag grocery items and place them into bins. 
Push filled cart to the DUG area to be staged on to hand trucks. 
Duties and Responsibilities: (continued)
Push loaded hand truck to customer vehicle for handoff. 
Train, schedule and supervise Personal Shoppers. 
Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance. 
Maintain cleanliness of store and DUG area. 
Adhere to uniform and grooming policy as defined within company policy. 
Other duties as assigned. 
 

GENERAL REQUIREMENTS: 
The following describes the general qualifications and physical, sensory, and mental abilities normally associated with 
performing the essential functions of this position**: 
Demonstrated prior customer service or related experience 
Knowledge of products, product pricing and store layout 
Ability to use basic math skills 
Ability to operate company operating systems for online shopping 
Excellent customer service skills 
Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and 
procedures applicable to the position 
Ability to multi-task and work in a fast-paced environment 
Ability to work independently as well as within a large team 
Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our
customers 
Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, 
weekends and holidays, and schedules may vary on a weekly basis) 
Ability to comply with workplace conduct standards 
 

PHYSICAL REQUIREMENTS: 
The following attempts to communicate the traditional physical demands associated with this position: ** 
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8-hour workday.) 
Lift/Carry: Frequent/carry 5-35 lbs. o Seldom carries 35 pounds 
Push/Pull: Frequent, push/pull 10-35 lbs. products 
Squat/Kneel: Occasional 
Bend/Stoop: Occasional 
Twist/Turn: Frequent 
Stand/Walk: Continuous 
Grip/Grasp: Frequent 
Reach: Frequent 
 

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US 
Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a 
core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers 
an exceptional shopping experience, we provide world-class customer service each and every day. 
We provide a variety of benefits including: 
Great pay 
Flexible schedule 
Training 
Opportunities for career development 
Health and welfare benefits for eligible employees 
Leisure time activity discounts 
 

WORK ENVIRONMENT: 
Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment 
with varying temperatures
Job duties and responsibilities: 
May vary by location and employees may be assigned duties and responsibilities in addition to those listed above.
 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by 
employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all 
responsibilities and skills required of personnel so classified.
** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and 
federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate 
applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with 
disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without 
imposing an undue hardship.