Senior Manager, Account Management - Retail Media

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

The Senior Manager, Account Management is responsible for leading a high-performing team of Account Managers overseeing a portfolio of CPG clients. This role drives client satisfaction, campaign performance, and revenue growth through renewals and upsell strategies while building scalable processes that support efficiency and long-term business growth.

This leader is accountable for elevating team performance through coaching, operational rigor, and data-driven decision making. 

Team Leadership & Development

• Lead, coach, and develop a team of Account Management professionals, including a player/coach with direct reports
• Establish performance standards focused on client retention, revenue growth, and execution excellence
• Build a high-accountability culture rooted in data, storytelling, and client impact
• Optimize team structure, capacity planning, and workload allocation across a large, complex client portfolio
  
  

Client Growth & Satisfaction

• Own client health, retention, and renewal performance across various CPG accounts
• Drive strategic account plans that unlock upsell and cross-sell opportunities
• Ensure delivery of best-in-class client experience across campaign execution and reporting
• Act as executive escalation point for key clients and high-priority issues
  
  

Data, Insights & Storytelling

• Champion a data-first culture, ensuring teams translate campaign performance into actionable insights and compelling client narratives
• Partner with analytics teams to standardize reporting frameworks and performance measurement
• Elevate team capability in data interpretation, storytelling, and consultative selling
  
  

Cross-Functional Leadership

• Partner closely with Sales to align on account strategy, growth opportunities, and pipeline conversion
• Collaborate with product, analytics, and operations teams to improve processes and enable execution excellence
• Act as the Voice of the Customer to influence product roadmap, go-to-market strategy, and service model improvements
  
  

Operational Excellence & Strategy

• Design and implement scalable account management processes that improve efficiency and consistency
• Drive continuous improvement across campaign execution, reporting workflows, and client communication
• Monitor business KPIs (retention, renewal rate, upsell revenue, campaign performance) and act on trends
• Contribute to long-term organizational planning, including headcount strategy and capability building 
  
  

We Are Looking For Candidates Who Possess The Following

• 6-8 plus years in account management, retail media, digital media, or CPG-facing roles
• 3 plus years of people leadership experience. Experience managing managers or team leads is preferred but not required.
• Proven ability to lead teams managing large, complex client portfolios
• Strong analytical fluency with ability to translate data into insights and client-facing narratives
• Demonstrated success driving client retention, renewals, and revenue growth
• Experience building processes and scaling operations in a fast-paced environment
• Strong cross-functional leadership and stakeholder management skills 
  
  

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
  
  

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.