Front End Manager

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes: Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

Overview

Join Albertsons Companies and lead our Front-End team to deliver exceptional customer service. As a Front-End Manager, you’ll ensure fast, friendly, and accurate checkout experiences while supervising and developing front-end staff. This role is key to maintaining operational excellence and supporting store sales.

Purpose

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front-End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front-End Management. Oversees the completion of daily cash, balancing, reconciliation, and payroll reports, while supporting store sales and overall operating plan

Duties And Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Company’s philosophy of personalized service.
• Provides fast, friendly, courteous, and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as necessary.
• Directs and supervises front end activities including monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front-End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive image.
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
• Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Responsible for compliance with company policies, procedures, and applications in the Front End.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.
  
  

Requirements

• Strong leadership, communication, and problem-solving skills.
• Ability to stand for long periods and lift up to 55 lbs.
• Knowledge of cash handling, basic math, and front-end operations.
• Ability to operate and troubleshoot POS systems and related equipment.
  
  

Why Join Us

• Competitive pay and flexible schedules
• Training and career development opportunities
• Health and welfare benefits for eligible employees