Floral Manager

A DAY IN THE LIFE OF A FLORAL MANAGER

As a Floral Manager, you use your artistic ability to create the freshest and brightest flower arrangements that are sure to brighten up any day while maintaining organization and employee supervision within the department. To truly be successful in the position, you need to be thoughtful and passionate about your work with the ability to lead a flourishing team. The floral department is your canvas, and you will enjoy creating colorful masterpieces for your customers to enjoy. The possibilities are endless, and this is your opportunity to bloom while putting a smile on the face in your community.

ESSENTIAL JOB FUNCTIONS**

• Provide high-quality customer service in accordance with our Company’s customer service standards and policies and procedures.
• Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral area.
• Manage and achieve the floral department’s financial budget and goals.
• Speak with customers calmly and professionally to address and resolve complaints regarding sales, dissatisfaction with service or products, and other problems that may arise.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Conduct full department inventory each month in compliance with company policy.
• Monitor inter-office mail and company webpage daily for updated information.
• Prepare and input floral department orders into the computer.
  
  

ESSENTIAL JOB FUNCTIONS (continued)**

• Operate helium tank to inflate balloons and prepare arrangements for customer.
• Design esthetically pleasing floral arrangements for display or to meet the needs of a particular customer.
• Move stock from storage area to floral display areas.
• Replace and maintain stock on shelves within the floral department including removing flowers and plants from the shelves, trimming faded or damaged leaves/blooms from the plants, cleaning shelves and stands, and replacing the plants and flowers on the plants.
• Maintain stationery and moveable displays.
• Use sprayers and containers to water all plants.
• Maintain clean and organized department, including removal of garbage and debris from floral area, sweep floors areas, wipe counter areas and display cases.
• Assist customers in the selection and purchase of items and offer advice as appropriate.
• Arrange and wrap selected flowers for customers as appropriate.
• Operate cash register to total bill. Takes money and makes change.
• Perform price checks and put-up signage/tags on product in the floral department.
• Adhere to uniform and grooming policy as defined within company policy.
  
  

Supervisory Responsibilities

Floral Staff

Job Qualifications

The following describes the general qualifications and physical, sensory and mental abilities normally associated with performing the essential job functions of this position: **

• Previous experience or training as a floral clerk or designer desired
• Ability to be exposed to plants and flowers on a continuous basis.
• Ability to arrange and display flowers and plants.
• Excellent customer service skills
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies, and procedures applicable to the position.
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently as well as within a large team.
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers.
• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis)
• Ability to comply with workplace conduct standards.
• Desired: Prior management experience
  
  

Physical Requirements

The following attempts to communicate the traditional physical demands associated with this position: **

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8-hour workday.)

• Lift/Carry: Occasional/carry 1-35 lbs.
• Push/Pull: Seldom
• Squat/Kneel: Occasional
• Bend/Stoop: Occasional
• Twist/Turn: Occasional
• Grip/Grasp: Frequent
• Reach: Frequent
• Stand/Walk: Continuous