Floral Manager

The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department. He/She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

• Responsible for hiring, training and performance management of team members

• Responsible for communication of information distribution to entire department

• Responsible for maintaining positive atmosphere, spirit and morale within the department

• Demonstrate effective leadership skills by managing time and delegation

• Develop team members and future leaders utilizing available materials and systems

• Support and execute division concepts and programs

• Accountable for executing and meeting financial goals

• Responsible for identifying areas of opportunity throughout the store and within the department

• Ensure quality and consistent product availability and solutions to our guests

• Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets

• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same

• Oversee that department systems and processes are utilized consistently and correctly

• Direct meetings with the department leadership team to effectively plan production and promotion goals

• Verify team member schedules against business needs

• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management

• Verify all books and manuals are kept updated

• Oversee inventory process and reporting

• Approve all purchase orders and maintain adequate levels

• Order and adjust standing orders for flowers, plants, and related merchandise and supplies

• Assist and lead designers and sales clerks in completing their tasks

• Demonstrate good conflict management skills

• Perform other duties assigned by upper management
  

Key Requirements:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Minimum of 1 year experience in floral retail

• The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members.

• Ability to work and communicate with all levels of management and subordinates in a professional manner

• Ability to self-motivate, problem-solve and work with minimal supervision

• Working knowledge of plants and flowers

• Able to work in varied temperatures

• Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing

• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking

• Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs.

• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).

• Ability to work at fast-paced, but efficient and controlled manner

• Must be flexible to work various hours/shifts, including weekends and holidays

• Must attend meetings, including out-of-town, requiring overnight stays

• Must be able to transfer to another store within the area

• Ability to function as a team member and get along with others