What are the responsibilities and job description for the Service Supervisor position at Albertsons Companies?
DUTIES AND RESPONSIBILITIES Customer Service & Front-End Leadership
- Assist the Service Operations Manager with daily job duties and responsibilities.
- Champion corporate and division customer service programs to meet or exceed division goals.
- Direct and supervise front-end operations, including:
- Monitoring and directing customer traffic flow
- Ensuring adequate lane coverage
- Maintaining cleanliness and appearance of the front-end sales floor, restrooms, entryway, and parking lot
- Maintain a fresh, full appearance of checkstand merchandisers.
- Maintain clean and organized checkstands with proper signage.
- Comply with—and ensure team compliance with—Company policies and procedures, including:
- Cash handling and employee purchase policies
- Restricted product sales (alcohol/tobacco)
- Coupon and gift card policies
- Scan accuracy
- Supervising minor employees
- Product return policy and WIC procedures
- Sanitation, safety, and security standards
- Grooming and dress code standards
- Check acceptance procedures
- Report policy violations to store management.
- Ensure accurate operation and functionality of the Point of Sale (POS) system.
- Assist with cash flow accountability including:
- Safe transactions
- Issues and pickups
- Tills and cashier fund-handling procedures
- Check acceptance and refunds
- Collaborate with the Scan/FMC team to ensure scanning file issues are corrected promptly.
- May perform tasks such as:
- Running totals on tills
- Preparing and proofing daily deposit slips
- Completing all Front-End forms
- Reporting issues to the Service Operations Manager
- Understand all customer service center functions and provide services as needed.
- Answer and respond to incoming calls appropriately.
- Serve as a cashier when needed.
- Perform all job duties with honesty, integrity, and full compliance with Company policies and procedures.
- Perform other necessary and required duties as assigned.