Grocery Manager

Job Summary

The Grocery Manager is responsible for leading the grocery department’s daily operations, merchandising, inventory management, and team performance. This role ensures exceptional in‑stock conditions, strong execution of merchandising standards, and an outstanding customer experience while driving sales, controlling expenses, and developing associates.

Key Responsibilities Leadership & Team Development

• Lead, coach, and develop grocery supervision and associate teams.
• Create clear expectations and hold associates accountable for performance and results.
• Support hiring, onboarding, training, scheduling, and performance management.
• Promote a safe, respectful, and inclusive work environment.
• Support succession planning and associate development within the department.
  
  

Operations & Merchandising

• Oversee daily grocery department operations, including stocking, rotation, and presentation.
• Ensure compliance with company standards for merchandising, pricing, signage, and planograms.
• Maintain strong inventory control practices, including ordering, receiving, and backroom organization.
• Ensure proper product rotation, date control, and food safety standards.
• Execute promotional programs accurately and on time.
  
  

Customer Experience

• Drive a customer‑first culture by modeling service expectations.
• Ensure shelves are full, aisles are organized, and product is easy to shop.
• Address customer questions and concerns promptly and professionally.
• Support consistent execution of service and cleanliness standards.
  
  

Financial Performance

• Drive department sales through strong merchandising and operational execution.
• Manage shrink through proper ordering, handling, rotation, and loss prevention practices.
• Monitor labor usage and productivity to meet department goals.
• Analyze department performance reports and take corrective action as needed.
  
  

Compliance & Safety

• Ensure adherence to company policies, food safety standards, and regulatory requirements.
• Maintain a clean, safe, and organized work environment for associates and customers.
• Partner with store leadership and asset protection to minimize loss and safety risks.
  
  

Collaboration & Communication

• Partner closely with Store Director, Assistant Store Director, and other department managers.
• Communicate priorities, expectations, and operational updates clearly to the team.
• Support store‑wide initiatives, seasonal programs, and operational changes.
  
  

Qualifications

• Prior experience in grocery, retail, or department management.
• Demonstrated ability to lead teams and manage daily operations.
• Strong organizational, communication, and problem‑solving skills.
• Working knowledge of inventory management, merchandising, and labor scheduling.
• Ability to work a flexible schedule, including weekends and holidays.
• Familiarity with store systems, reporting tools, and operational metrics.
  
  

Physical & Work Environment Requirements

• Ability to stand, walk, bend, and lift for extended periods.
• Ability to lift, push, pull, and move products up to company‑defined weight limits.
• Ability to work in varying temperatures, including warehouse and sales floor environments.