Front End Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities

• Provide fast, friendly, and accurate customer service while resolving customer concerns in a positive manner.
• Supervise and coordinate front-end operations, including cashiers and courtesy clerks, to ensure efficient service levels.
• Monitor customer traffic and adjust staffing or workflow to maintain service standards.
• Oversee cash handling procedures, including register tills, loans, pick-ups, refunds, and check approvals.
• Maintain a clean, safe, and organized front-end area while ensuring compliance with company standards.
• Handle front-end operational issues such as pricing errors, scanning issues, and system malfunctions.
• Supervise employees and enforce company policies, including dress code and safety guidelines.
• Respond to emergencies, accidents, and customer or employee concerns in accordance with company procedures.
• Delegate tasks, conduct store walks, and follow up to ensure completion of assigned duties.
• Support store operations, including stocking, replenishment, and performing basic cash office functions.
  
  

Soft Skills

We are looking for candidates who possess the following:

• Strong communication and interpersonal skills
• Customer-focused mindset with a friendly and approachable attitude
• Leadership and team-building capabilities
• Ability to stay calm and professional under pressure
• Problem-solving and conflict resolution skills
• Positive attitude and ability to represent the company well to the public
  
  

Competencies

• Supervisory and leadership effectiveness
• Decision-making and sound judgment
• Time management and prioritization
• Operational awareness and attention to detail
• Accountability and integrity in handling cash and operations
  
  

Knowledge

• Customer service principles and retail operations
• Cash handling procedures and basic accounting practices
• Product knowledge, including variety and perishability
• Company policies, procedures, and safety standards
• Basic math skills, weights, and measures
  
  

Abilities

• Ability to supervise and direct team members effectively
• Ability to analyze situations and make timely decisions
• Ability to operate and troubleshoot registers, scanners, and related equipment
• Ability to multitask in a fast-paced, high-stress environment
• Physical ability to stand, walk, and move quickly for extended periods
• Ability to lift and maneuver up to approximately 55 lbs.
  
  

Other Requirements

• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to work in a fast-paced retail environment with physical demands
• Commitment to safety, company policies, and maintaining a positive work environment
• Willingness to take on additional duties as assigned
  
  

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
  
  

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.