What are the responsibilities and job description for the Assistant Store Director position at Albertsons Companies?
Assistant Store Director – Duties & Responsibilities Leadership & Customer Experience
- Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, and solution‑oriented customer service.
- Assist the Store Director with total store Customer Satisfaction Index (CSI) performance and customer issue resolution.
- Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement.
- Answer and appropriately respond to incoming calls; assist with resolving customer complaints and concerns.
- Support the Store Director in closing the feedback loop between customers, associates, and leadership by addressing performance and service critiques as needed.
- Assist with oversight of total store operations, including execution of Company and Division merchandising, operating, and sales initiatives.
- Support sales growth, gross profit targets, and expense management across all departments.
- Assist with planning daily operations and monitoring production processes in accordance with company procedures and profitability expectations.
- Partner with Operations Specialists to support execution of promotions, programs, and Division initiatives.
- Communicate Company goals, objectives, policies, practices, and procedures to department managers and associates, ensuring consistent execution and compliance.
- Meet weekly with department managers to review ads, sales plans, and store promotions; ensure meetings are conducted in the Store Director’s absence.
- Ensure Company safety and health initiatives are implemented, communicated, and followed by all associates.
- Maintain integrity in food safety and sanitation practices across all departments and ensure full store compliance.
- Review and monitor required training and certifications, including Food Safety and Sanitation, HIPAA, Code of Business Conduct (COBC), Meat Grinding and Tracking Logs, Workplace Benefits requirements, Food Handlers certifications, and other company or state‑specific compliance programs.
- Maintain working knowledge of policies outlined in the Albertsons/Tom Thumb Employee Handbook.
- Ensure proper code dating, product rotation, and labeling standards are consistently enforced throughout the store.
- Ensure compliance with Division scheduling initiatives, labor laws, wage and payroll guidelines, time‑clock policies, benefit plans, child labor regulations, and record‑retention requirements.
- Maintain accurate and complete employment and compliance records in accordance with legal and company standards.
- Enforce company grooming standards and dress code requirements.
- Review and approve department schedules prior to posting to ensure appropriate staffing levels and adequate coverage when required.