Technology Support Specialist - Department of Technology

Technology Support Specialist

Department of Technology

Full-Time, 12 months/year

Are you looking to work in a school division where students are engaged in authentic, challenging, and relevant learning experiences, becoming lifelong contributors and leaders in our dynamic and diverse society? Then look no further!

In Albemarle County Public Schools, we work together as a team to end the predictive value of race, class, gender, and special capacities for our children’s success through high-quality teaching and learning for all. We seek to build relationships with families and communities to ensure that every student succeeds. We will know every student!

We are the first public school division in Virginia, and among the first in the country, to develop and implement an Anti-Racism policy with the expressed purpose of building school communities that share the responsibility to recognize and end racism, eliminate inequitable practices that result in achievement gaps, and support the unique gifts, talents, and interests of every child. In ACPS, “all” really means all.

ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools.

Responsibilities

The Albemarle County Public Schools Department of Technology is actively recruiting a Technology Support Specialist to join our team. The successful candidate will provide support for personal computers, iPads, peripherals, and other related technology equipment and provides software support and network connectivity support for the overall goal of promoting the effective use of technology by students, administration and instructional staff. This individual facilitates the effective operation of all types of technology in the building, and will be dedicated to working with multiple school sites in their technology-rich environment. The Technology Support specialist will possess excellent communication skills and be able to apply the technical knowledge necessary to support the mission and vision of Albemarle County Public Schools. Essential functions and responsibilities of Technology Support Specialist include, but are not limited to, the following: KNOWLEDGE, SKILLS AND ABILITIES:

• ESSENTIAL FUNCTIONS:
• Consults with teachers, administrators, and students about technical resources and assistance to meet their needs;
• Works collaboratively as an active and contributing team member on a variety of school, department, and division-level teams, assisting with testing, configuration, and roll-out of applications, updates, network hardware, etc.;
• Guarantees the availability of computer systems for high-stakes testing;
• Provides assistance with scheduled equipment relocation and new equipment;
• Communicates with clients regarding system changes and issues, problem resolution, and upcoming projects;
• Prioritizes and resolves incident tickets for specific sites and ensures all customers are supported in a timely and effective manner;
• Possesses the ability to work in a fast-paced environment and balance multiple tasks at once;
• Serves as project manager or provides direct support as an active partner for technology-related projects within specific sites or at the division-level, including working with Student-led Technology Teams;
• May develop and lead cross-training for other technical staff on specific technical projects or products;
• Ensures our department consistently produces quality work by ensuring appropriate quality checks occur across the organization and taking appropriate action within the department to provide solutions and remedies as needed;
• Maintains professional relationships and open communications with instructional, administrative, and classified staff to ensure smooth operations of technology during periods of standard and non- standard building usage and maintenance operations;
• May serve as the division-level contact for one or more technical projects or products;
• Responsible for inventory/asset management projects and processes within 1 to 5 assigned sites, maintaining accurate information;
• Participates as a collaborative member of the Technology Support Team.
• Understands and adheres to Board policies and procedures;
• Serves as the technical advisor and technical leader in student run help desks and programs at the school level;
• Performs other various duties as assigned.
  

Considerable functional knowledge. Excellent interpersonal and technical skills. Ability to manage a complex work load across multiple sites; diagnose and resolve complex issues with a variety of technology hardware and software platforms; engage in creative and productive problem solving in a variety of settings including classrooms, libraries, service areas, etc. Must also possess ability to exhibit empathy, pay attention to detail, commit to tasks, manage customer expectations while simultaneously delivering the best possible service, consult with school and department leadership to prioritize projects and tasks, communicate proactively, collaborate with teachers and other staff, support users at a variety of technical levels, and ensure incidents and issues are properly documented.

Education And Experience

A Bachelor’s degree in Computer Information Systems or a combination of education, technical certifications, and related work experience. Strong communication and organizational skills, strong working knowledge of Active Directory, Windows 10 client environment, MAC and Apple ios required. Demonstrated ability to learn new technical skills quickly and solve/address complex technical problems effectively. Appropriate A and hardware and/or software vendor certifications preferred. Must hold, or be eligible to obtain, various brand relevant certifications and routinely apply the knowledge and skills represented by these certifications in a complex educational environment. The successful TSS demonstrates exceptional customer service across a variety of user groups, including but not limited to students, teachers, classified staff, and school administrators. SPECIAL REQUIREMENT: Possession of a valid driver's license issued by the Commonwealth of Virginia.

Physical Conditions And Nature Of Work Contacts

Work is typically performed by sitting, walking, and standing. However, position may occasionally require bending, lifting and carrying items for extended periods of time. Position requires climbing on ladders up to 16 feet and working in tight and confined spaces. Conditions can sometimes be dusty and dirty, with constant low level noise. Work includes regular handling of small fragile computer components and large components weighing up to 50 pounds. Continuous ability to communicate by telephone is necessary. Regular use of computers, printers, and other peripherals is required. Frequent operation of vehicles for traveling to locations throughout the School Division is required. Regular contact is made with internal departments, as well as all levels of staff within the School Division. Contacts are usually cooperative, however require tact and diplomacy. Occasional need to perform urgent tasks to meet organizational deadlines. Must be able to work in small closed areas without heat or air conditioning. Must be able to work with electrical and electronics equipment.

PG 16 2024-25 Scale Rates