High School Administrative Support Specialist - Ace Academy Lambs Lane

The High School Administrative Support Specialist supports the high school administration team through the administratively complex processes and tasks associated with the diverse and high-volume needs of the high school. This role serves as the manager of the wide-ranging administrative functions of the high school front office. Individuals in this position work closely with school leadership to manage the day-to-day operations of the school, perform HR tasks, coordinate building use, and be a point of contact for teachers in staff in various areas. Work is performed with little direct supervision, with considerable latitude for independent judgment.

• Responsible for the completion of complex administrative and technical assignments;
• Regularly responsible for complex time and attendance-related tasks at the high school level;
• Serves as the primary support for high school administrators when resolving office-related matters;
• As needed, engages in employee relations in support of the high school administrator;
• Communicates with department employees on time and attendance-related issues. Provides guidance and training to all staff; troubleshoots problems that arise;
• Independently leads complex projects, which may include the preparation of budgetary information and staffing reports. Prepares a variety of documents for internal and external distribution. Formats, edits, updates, and distributes as required. May prepare agendas and other documentation for meetings, including meeting minutes;
• Meets/greets/screens customers/visitors. Provides assistance as appropriate. May resolve difficult customer-related issues;
• Functions as the primary point of contact for partner departments throughout the school division, as needed;
• May monitor department accounts and complete bookkeeping tasks;
• Maintains in-depth awareness of front-office matters, and provides input/feedback to the high school administrators, as necessary;
• Prepares correspondence for the department and responds to general inquiries. Composes letters and memoranda independently;
• Maintains calendars for high school administrators and schedules appointments with internal and external groups;
• Coordinates with peer administrative staff on coverage and other critical matters to the operation;
• Responds to difficult customer-related issues and resolves or elevates them when necessary;
• Coordinates onboarding and recruitment activities for newly hired employees;
• Collects, verifies, and enters complex unit/department-related information into various software programs. t Works with database support staff to ensure that systems are up-to-date and data is accurate. Point of contact for staff that may need assistance with programs. Establishes and maintains files, frequently of a confidential and/or sensitive nature;
• In the absence of a colleague, may be required to manage school registration, substitute teacher coordination, student attendance, or other significant programs associated with school operations;
• May maintain inventory of materials, supplies, and/or equipment. May serve as a first contact for office equipment maintenance;
• Coordinates high school front office management and maintains oversight of the tasks, therein. May serve on special and/or regular teams and committees;
• Frequently provides day-to-day direction for or has responsibility for supervision of administrative staff within the department/unit;
• Performs other duties as required;

Comprehensive knowledge of standard office practices and terminology, procedures, and equipment, and of business arithmetic. Considerable knowledge of departmental functions, school administration, organization, and policies. Ability to perform complex mathematical and statistical calculations. Ability to maintain complex administrative records and prepare reports from data and information provided. Ability to establish and maintain effective working relationships with employees, school officials, and the general public. The position requires significant, comprehensive knowledge of unit/department, County policies, guidelines, and codes. The position requires a broad knowledge of numerous department-specific programs and activities. Intermediate to advanced proficiency in office-related, and department/school division-specific software including the Microsoft Office and Google Workspace applications. Frequently provides technical assistance. Ability to effectively use office equipment, including computer, copier, postage meter, Fax, printer, multiple-line phone, paper folder, laminator, projector, and scanner.

Any combination of education and experience equivalent to the attainment of a college certificate, associate degree, or diploma or its equivalent, and a minimum of five years of increasingly responsible experience in the office administration field.

Regular contacts are made with individuals from other internal units, outside organizations, and the general public for purposes of exchanging information that requires some judgment or interpretation. Communication is usually cooperative in nature with infrequent conflicts resolved by higher authority. Administrative work is typically performed sitting in an office with occasional walking, light lifting of office items up to 30 pounds; and other limited physical activities.

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PG 12 2026-27 scale