Custodial Operations Manager - Building Services

Custodial Operations Manager
Building Services
Full-time

ACPS employees enjoy competitive pay and benefits, including health & dental coverage, retirement, flexible spending accounts, paid time off, wellness program, discounts on gym memberships, and more! Be sure to check out our website to learn more about our Division and our Schools.

General Definition of Work:

The Custodial Operations Manager supports the Assistant Director for Custodial Services in managing the daily operations of the school division’s custodial program. This position provides leadership, coordination, and oversight of custodial services across multiple sites through direct supervision of Custodial Building Managers. The Custodial Operations Manager helps ensure consistent service delivery, operational efficiency, workforce development, and compliance with health and safety standards across the division. This position also plays a key role in departmental budgeting, staff training, and employee engagement initiatives and supervises the division-wide quality assurance and inspection program. May be on call 24/7 for emergencies, including weather-related or building-related incidents.

Essential Functions:

• Assists the Assistant Director in implementing and managing custodial strategies, policies, and division-wide initiatives; 
• Provides direct supervision, coaching, and support to Custodial Building Managers to ensure effective leadership of school-based custodial teams; 
• Coordinates with Zone Managers, Building Managers, and Lead Custodians to oversee daily custodial operations, ensuring consistent service quality, proper staffing levels, and adherence to safety standards; 
• Leads and monitors operational execution of routine and project-based custodial work across all zones; 
• Supervises the quality assurance and inspection program, including setting standards, developing inspection schedules, reviewing data, and continuous improvement; 
• Participates in the development and administration of the custodial department budget, including expense monitoring, cost-saving strategies, and purchasing oversight; 
• Develops, plans, and administers comprehensive custodial training programs and employee engagement activities that support continuous improvement, staff retention, and morale; 
• Oversees project management tasks, including scheduling, resource allocation, vendor coordination, and progress tracking for special custodial projects and division-wide initiatives; 
• Develops and monitors key performance indicators (KPIs) and conducts building inspections in coordination with Zone Managers to ensure quality assurance and continuous improvement; 
• Supports all aspects of personnel management, including hiring, onboarding, evaluations, progressive discipline, and staff recognition programs; 
• Manages vendor relationships and coordinates delivery of contracted custodial services, supplies, and equipment; 
• Prepares reports, dashboards, and presentations to support decision-making, leadership updates, and operational reviews; 
• Maintains accurate records of scheduling, inspections, and training programs; 
• Plans and leads large meetings, professional development sessions, and public presentations for custodial teams and other stakeholders;
• Responds to escalated issues from schools, including building administrator concerns, staffing shortages, and urgent cleaning or maintenance needs; 
• Supports emergency preparedness and response planning, including coordination of custodial teams during snow, weather, or facility emergencies; 
• Performs other duties as assigned. 

Knowledge, Skills and Abilities:

Extensive knowledge of custodial operations, procedures, equipment, and safety regulations. Proven ability to manage multi-site custodial operations, including staff supervision, logistics, and performance standards. Demonstrated experience in managing operational budgets, vendor contracts, and procurement processes. Strong project management skills with the ability to coordinate schedules, meet deadlines, and deliver high-quality outcomes. Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and work management systems. Exceptional communication and public speaking skills, with the ability to lead large meetings, facilitate training sessions, and present to diverse audiences. Skilled in developing employee training and engagement programs that foster team development and a positive work culture. Ability to interpret and apply policies, procedures, and performance standards consistently across teams. High level of organization, initiative, and independent decision-making. 

Education and Experience:

Any combination of education and experience equivalent to two years of college or technical training or 7 years of custodial experience, including a minimum of 4 years in a supervisory role (e.g., head custodian, zone manager, or equivalent). Experience in managing budgets, schedules, projects, vendor relations, and multi-site custodial operations is required. Prior experience preparing operational reports, presentations, and using data to drive improvement is required. Experience in planning and leading training programs, employee engagement initiatives, and large meetings is strongly preferred. Must obtain ISSA Certified Professional Trainer certification within twelve months of hire date if not already held. 

Physical Conditions and Nature of Work Contacts:

Work involves both administrative duties in an office setting and regular site visits to schools and facilities. Frequent walking, climbing stairs, and light to moderate lifting (up to 30 pounds) are required. The position may involve exposure to cleaning chemicals and equipment. Occasional driving and outdoor work during inclement weather may be necessary. 

PG 17 Exempt

Salary : $65,062 - $73,000