Medical Office Manager

Summary:

The Office Manager oversees the day-to-day operations of the Practice, including clinical and clerical staff. This role is responsible for ensuring smooth practice operations, implementing new procedures as needed, and fostering a collaborative environment that improves quality and efficiency. The Office Manager will regularly observe and monitor teams to identify areas for improvement.

Key Responsibilities:

• Oversee daily operations of both clinical and clerical staff to ensure seamless workflow.
• Regularly observe and monitor team performance to identify opportunities to improve quality and efficiency.
• Implement new clinical procedures as needed in collaboration with SEUM, physicians, and staff, ensuring safety and adherence to clinical best practices.
• Partner with the SEUM Operations Manager and Operations Support Coordinator to ensure smooth handling of operational tasks.
• Balance and deposit office funds, including resolving payment issues with Phreesia/Allscripts.
• Print checks and collaborate with the CFO to resolve payment and billing-related issues.
• Address physician inquiries and provide timely support as needed.
• Assist with front desk and phone operator coverage when staff are unavailable.
• Troubleshoot IT issues and coordinate with Operations Support Coordinator and/or Operations Manager as needed.
• Order office supplies, including appointment cards, RX pads, envelopes, etc.
• Coordinate building maintenance and service requests.
• Manage time-off requests for staff through Paycor, maintain the physician time-off calendar, and manage scheduling conflicts
• Collaborate with SEUM Human Resources to handle all staff discipline, addressing performance or behavioral issues.
• Coordinate training of new hires and staff evaluations.
• Schedule and coordinate physician meetings with Roper Hospital, SEUM, and other vendors.
• Handle self-pay patient inquiries and provide necessary assistance.
• Prepare and send patient letters as required by physicians.
• Review open encounters and collaborate with relevant teams to ensure timely completion of charts.
• Conduct weekly calls with SEUM to ensure alignment and operational efficiency.
• Foster a collaborative and professional environment, encouraging team engagement and accountability.
• Perform other tasks as needed.

Minimum Job Qualifications:

• Minimum of 5 years of management experience in a healthcare setting.
• RN or LPN preferred, with active licensure.
• Proven leadership and team management skills.
• Strong understanding of clinical processes and best practices.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in healthcare software systems (e.g., Allscripts, Phreesia).
• Ability to handle multiple priorities in a fast-paced environment.
• Knowledge of Allscripts is a plus

Job Requirements:

• Ability to work on-site full-time.
• Strong attention to detail and a commitment to accuracy.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Must be able to occasionally lift and move office supplies or equipment (up to 25 lbs).
• Flexibility to work extended hours as needed to support practice operations.

The statements listed above describe the principal functions of the job and should not be considered as a detailed description of all the work requirements that are inherent to the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made for individuals who are able to perform the essential functions of the job.

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Family leave
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $80,000