Patient Service Associate - EmUrgentCare, Rotterdam

EmUrgent Care - Rotterdam Day (United States of America) $40,495.10 - $52,643.64 Join our team and be part of something BIG.
Imagine how good it would feel to provide state-of-the-art care to people who need it each day.
World-Class specialty care closer to home.

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Support Associate.
An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Rotterdam location, with some, reimbursable, travel required.

Primary Job Responsibilities:

• Assist all patients that report to the front desk
• Greet patients in a prompt, courteous and professional manner
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Attend appointments, collect copayments, and other necessary information at time of check-in
• Schedule follow up appointments and referrals as needed (check out)
• Answer incoming phone calls and direct appropriately to team members

Requirements:
All candidates must be fully vaccinated for COVID to be considered.
Education

• High school diploma or equivalent required.

Experience:

• No experience required.
• Excellent customer service skills preferred
• Experience using an electronic health record and Microsoft Office a plus!

Competitive Benefits and Perks:

• Paid hands-on training
• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP), Dental and Vision plans available
• Located on main public transportation lines
• Paid Time Off
• Tuition Reimbursement
• AMC Pension Plan and 403B Retirement

About Albany Med
Best of the Capital Region
Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.
For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.
Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.


• Excellent customer service skills.


• Ability to multi-task in a high patient volume unit.


• Ability to learn and utilize resources.


• Strong time management skills.


• Ability to review information and draw appropriate conclusions.


• Good judgement and ability to problem solve; escalate issues as needed.


• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Constantly


• Lifting - Rarely


• Carrying - Rarely


• Pushing - Rarely


• Pulling - Rarely


• Climbing - Rarely


• Balancing - Rarely


• Stooping - Rarely


• Kneeling - Rarely


• Crouching - Rarely


• Crawling - Rarely


• Reaching - Rarely


• Handling - Occasionally


• Grasping - Occasionally


• Feeling - Rarely


• Talking - Constantly


• Hearing - Constantly


• Repetitive Motions - Frequently


• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely


• Extreme heat - Rarely


• Humidity - Rarely


• Wet - Rarely


• Noise - Occasionally


• Hazards - Rarely


• Temperature Change - Rarely


• Atmospheric Conditions - Rarely


• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.