Administrative Assistant

Summary

The Administrative Assistant – Residential provides administrative support to ensure the smooth operation of leasing activities within residential apartment communities. This role supports leasing functions and serves as a backup point of contact for team members, residents, prospective tenants, and vendors as needed, while assisting with day-to-day leasing office operations.

Responsibilities

· Assist in the leasing process by following up on leads, scheduling appointments, and conducting property showings as needed.

· Serve as backup support for leasing functions and front office coverage when required.

· Communicate with prospective tenants and residents via phone and email to provide information and address inquiries, escalating as appropriate.

· Track and follow up on maintenance tickets, coordinating with operational staff and vendors to support timely resolution.

· Communicate with residents regarding maintenance updates and general concerns.

· Provide general administrative support to property management staff, including preparing reports and coordinating follow-ups.

· Handle sensitive resident and property information in accordance with company policies and confidentiality standards.

· Support team initiatives and community events and activities as needed.

· Follow all safety procedures and company policies.

· Perform other duties as assigned.

Qualifications

· High school diploma or equivalent; office administration education or certification preferred.

· One to three years of administrative support or office management experience.

· Strong customer service, interpersonal, and communication skills, with the ability to interact professionally with residents, prospective tenants, and team members.

· Excellent written and verbal communication, organizational, time management, and attention-to-detail.

· Proactively identifies opportunities to improve operations, efficiency, and customer service.

· Professional, discreet, and customer-focused approach.

· Adaptable and willing to support multiple areas of leasing and office operations.

· Proficiency with Microsoft Office Suite; willingness to learn property management software.

· Ability to follow direction, work as part of a team, and support day-to-day property management activities.

· Sales experience a plus.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Paid time off
• Referral program

License/Certification:

• drivers license (Required)

Work Location: In person

Salary : $20 - $22