Operations Documentation Specialist

Brief Description

UNDERSTANDING

This team member uses communication tools to refine information provided by technical experts and presents documents to the user for the effective and efficient understanding of developed product, processes, standards, and policies. By using various software resources, the team member uses creative language and visual representations to provide a clear and easy to understand document about complex and/or confusing subject matter.

WORKING RELATIONSHIP

• Reports to the Operational Manager
• Strong working relationship with users of developed materials
• Communicate regularly and have a strong relationship with multiple departments.
  
  

CORE VALUES

Our 5 Core Values are more than just words: they’re a way of life. We know that companies with a strong culture and a higher purpose perform better in the long run.

• Own It
• Love People
• Act for the Greater Good
• Find a way
• Hustle and Refuse to Settle
  
  

Responsibilities

• Create, review, edit, and approve documents that define product, process, standards, protocol, or policy
• Provide clarity of documents created by using software tools and technical knowledge to provide the user with the best opportunity to understand the information provided
• Review developed processes, systems, standards, and practices for translation into necessary documents or for alignment with current defined documents
• Collaborate with specialist to clarify technical intent and possible improvements for better understanding with the user of the product/process/standard/policy
• Evaluate and determine types of documents necessary for efficient and effective understanding by the user
• Maintain document revision control practices
• Create and maintain document template standards
• Support and provide technical knowledge for training resources
• Gather feedback from users for improvements to document content and standards
• Continuously work to improve department practices and identify tools to measure and improve performance
• Develop and implement practices in accordance with ACG policies and regulatory requirements
• Support outside department projects with similar activities and training
• Other duties as assigned
  
  

Requirements

• Demonstrated experience in writing technical documentation
• Must be a self-starter and needing minimal oversight
• Must have good verbal and written communication skills
• Must be detailed oriented.
• Must have a high proficiency in Microsoft Office
• Must be able to speak, read and write in English
• Highly adaptable and quick to learn new software systems and technical applications.
• Ability to manage and prioritize multiple tasks/projects
  
  

EDUCATION

• High School Diploma or G.E.D. is required
• B.S. in Communications or technical degree preferred