Customs Brokerage Coordinator

Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global network provides true door-to-door service and supply chain management required in today's logistics environment . Our advanced transport management platform ensures visibility of our client's freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities.

Job Description

We are seeking a skilled and detail-oriented professional to join our team. This role combines responsibilities for Customs brokerage and drawback entry processing, with a strong emphasis on providing and maintaining effective customer service, resolving shipment-related issues, and ensuring compliance with U.S. Customs and participating Government Agencies (PGAs). If you have experience in Customs brokerage, drawback processing, and enjoy working in a collaborative, fast-paced environment, we’d love to hear from you.

Responsibilities

• Process Customs brokerage for air and ocean shipments, including data entry and preparation of import-related documentation for submission to U.S. Customs and PGAs.
• Classify goods using the Harmonized Tariff Schedule (HTS) across a broad range of commodities.
• Follow up on Customs matters, resolve issues, and maintain accurate documentation and records in systems like Cargowise.
• Assemble and file drawback entries with U.S. Customs, ensuring accuracy and compliance.
• Prepare and manage billing packages for customers.
• Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams.
• Provide timely responses to customer and inter-company inquiries, resolving problems efficiently.
• Save and organize electronic records of all documentation in systems such as Cargowise.
• Collaborate with management and internal personnel to meet customer requirements and maintain high service standards.
  
  

Qualifications & Requirements

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Minimum of 4 years of experience in Customs brokerage for air and ocean shipments.
• Minimum of 2 year of data entry experience in a professional office environment.
• Proficiency in Windows and Microsoft Office Suite (Excel expertise is essential).
• Experience with Customs Brokerage software; experience working with Cargowise is a plus.
• Familiarity with Google Docs is a plus.
• Strong organizational skills and extreme attention to detail.
• Excellent communication skills (verbal and written).
• Must be a team player who can also work independently.
• Ability to thrive in a busy, fast-paced environment.
• Knowledge of the import business, Customs brokerage, and drawback processing is a plus.
• Customs Broker's License, FTZ experience and CargoWise experience all preferred but not required
  
  

If you are detail-oriented, organized, and ready to make an impact in the Customs and drawback space, apply today to join our dynamic team!

Alba Wheels Up is an equal opportunity employer.