Assistant Property Manager

Assistant Property Manager / Administrative Assistant

Company: Alaya Management Services LLC

Location: Cincinnati, OH (with regular travel to properties in Covington, KY)

Job Type: Full-time, W2

Pay: $31,200 - 49,920 per year based on experience

Schedule: Monday–Friday, 9:00 AM–6:00 PM; occasional evenings and weekends as needed

On-site: This is an in-person role, not remote (aside from after-hours calls)

About Us:
Alaya Management Services is a locally owned property management company operating a multifamily portfolio of 175 units across Cincinnati, OH and Covington, KY, with a team of 5 employees and a network of trusted vendors. Learn more at alayaproperties.com.

About the Role

Motivation matters more than experience here. Most of what this job requires day to day is basic and we are glad to teach it — the software, our processes, how we handle turnovers and vendors. What we can’t teach is showing up, working hard, and caring about doing the job right. If that’s you, we want to hear from you even if you don’t check every box below.

We’re looking for an honest, self-motivated person to join our team as an Assistant Property Manager and Administrative Assistant. Reporting directly to the President, you’ll help oversee and improve day-to-day operations across the portfolio, handling both administrative and property management responsibilities.

This is a hands-on role with real variety — one hour you may be processing applications and updating records, the next you may be walking a unit with a prospective tenant or a contractor. If you’re organized, level-headed, good with people, and like owning problems from start to finish, you’ll do well here.

What You’ll Do

• Property operations: Manage day-to-day operations including maintenance, unit turnovers, and repairs.
• Work orders and resident relations: Review, assign, and follow up on service requests. Respond to inquiries from residents, applicants, vendors, and staff. Handle lease grievances and violations, and resolve concerns promptly.
• Showings and leasing: Travel to our various properties to show apartments to prospective tenants. You’ll be the face of the company at these showings — greeting people, answering their questions confidently, highlighting what makes the unit and the neighborhood a good fit, and actively selling the space rather than just unlocking the door.
• Marketing: Advertise vacancies and keep listings current (AppFolio, Furnished Finder, Airbnb, and similar). Follow up on inquiries, process applications, and manage move-ins and move-outs through to completion.
• Vendor management: Source, schedule, supervise, and evaluate contractors and vendors to ensure quality work and cost-effectiveness. Coordinate site access and timelines.
• Maintenance oversight: Oversee property repairs and replacements to a high standard, including monthly site visits to document conditions and flag issues.
• Record-keeping and reporting: Maintain accurate records for repairs, resident files, and financial transactions. Pay invoices and bills and work with our accountant. Ensure data entry complies with internal and regulatory guidelines.
• Administrative tasks: Draft correspondence, process bank deposits, maintain supply inventory, and keep systems and documentation up to date.
• Budgeting and compliance: Assist with property budget creation and ensure operations follow company policy, local law, and funding regulations.
• Team support: Support and mentor property management staff, help prioritize work, and contribute to a collaborative team environment.
• Court appearances: Prepare eviction notices and attend court hearings for eviction proceedings when necessary.

What We’re Looking For
Required

• A strong work ethic and genuine motivation — this is what we care about most
• Comfortable and confident talking with people. You’ll speak with prospective tenants, current residents, and vendors every day, and you should enjoy that part of the job
• Willing and able to travel to our properties to run showings and market available apartments
• Minimum 2 years of real estate or property management experience
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Strong organizational and scheduling skills. This job runs on dozens of small tasks at once — work orders, follow-ups, vendor check-ins, showings — and you need a system that keeps track of all of them. Whether that’s a to-do list, a calendar, or something else, you should be someone who writes things down, reviews them regularly, and closes them out rather than letting them slip
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work independently, meet tight deadlines, and work occasional weekends
• Valid driver’s license and reliable transportation for travel between property sites
• Ability to use hand and power tools and be on-site overseeing property repairs

Preferred

• Experience with property management software such as AppFolio or Yardi
• Post-secondary education (preferred, not required)
• Experience managing budgets
• Experience leading or mentoring a small team

Compensation and Benefits

• Salary: $49,920 per year, paid biweekly by direct deposit (W2)
• Health insurance: Company covers 50% of the premium under the current plan
• Paid time off: 10 days of vacation/sick leave annually, beginning in the 7th month of employment Paid holidays: 6 days per year
• Turnover bonus: Performance bonus of up to $300 per completed move-out/turnover/move-in, based on how quickly the unit is turned

How to Apply
Apply directly through Indeed with your resume. We review applications on a rolling basis and will reach out to qualified candidates to schedule an interview. Alaya Management Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance

Work Location: In person

Salary : $31,200 - $49,920