What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Alaskan Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and payments accurately.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of the day.
- Utilize phone systems effectively to manage incoming calls and assist guests with their needs.
Skills
- Strong background in hotel management or guest services is preferred.
- Excellent customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and hotel management software is advantageous.
- Proficient in using phone systems to handle inquiries efficiently.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail to manage multiple tasks simultaneously.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.53 - $15.32 per hour
Schedule:
- Night shift
- Overnight shift
Ability to Commute:
- Ogden, UT 84401 (Required)
Ability to Relocate:
- Ogden, UT 84401: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15