What are the responsibilities and job description for the Receptionist/Administrative Assistant position at Alaska Youth & Family Network?
Receptionist Job Purpose: To support the AYFN mission by presenting an efficient and welcoming office environment. To supply information regarding the organization to the general public, clients and customers.
Receptionist Job Duties:
· Welcome visitors by greeting them, in person or on the telephone; answer or refer inquiries.
· Provide information to callers, take and deliver referrals.
· Protect clients' rights by maintaining confidentiality of personal and financial information.
· Help clients in distress by anticipating clients’ anxieties; answer clients' questions; reassure clients of AYFN’s policies of support and advocacy.
· Maintain telecommunication system by following manufacturer's instructions for phone and console operation.
· Maintain safe and clean reception area.
· Ensure knowledge of staff movements in and out of organization.
· Monitor visitor access and maintain security awareness.
· Provide general administrative and clerical support.
· Prepare correspondence and documents.
· Receive and sort mail and deliveries.
· Control inventory and office equipment relevant to reception area.
· Maintain operations by following policies and procedures; report needed changes.
· Contribute to team effort by accomplishing related results as needed.
· Other job duties as assigned.
Key Competencies: Verbal and Written Communication Skills, Phone Skills, Microsoft Office Skills, Professional Personal Presentation, Customer Service Orientation, Listening, Organization, Informing Others, Stress Tolerance, Supply Management, Multi-tasking, Flexibility, Time Management, Organization, Attention to Detail, Quality Focus.
Education and Experience
· High school diploma generally required
· Knowledge of administrative and clerical procedures
· Knowledge of computers and relevant software application
· Knowledge of customer service principles and practices
· Keyboard skills
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $19 - $22