Tour Shuttle Bus Driver

GENERAL SUMMARY:

Greets guests on the docks. Safely transports guests to and from Adventure Camp, Horseback ranch, and/or between drop off points utilizing the route established by the company. Provides a narrated tour using accurate, quality information while transporting the guests. Plays a major role in making sure guests are completely satisfied with their excursion experience.

MAIN JOB RESPONSIBILITIES:

Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them.

Greets and gathers guests on the dock, collects tickets (verifying the tour name and time on each ticket), and directs the guests to the bus.

Accountable for the following prior to departing the dock: verifying the count of tickets before giving them to the dock representative or ship Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and obtains permission to leave from the dock representative.

Safely transports guests to and from Adventure Camp, Horseback ranch, and/or drop off points while adhering to the timing of the tour (including before and after)

Assures the safety of the guests by conducting a pre-trip bus inspection daily, driving the speed limit at all times, assisting guests into and out of all vehicles, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times.

Responsible for maintaining the cleanliness of the bus, immediately reporting problems with the bus to Maintenance by documenting on white board, and completely filling the bus with the gas at the end of the day.

Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock, etc.)

Transports supplies as needed.

ADDITIONAL JOB RESPONSIBLITIES:

In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore excursion staff of the actual guest count prior to leaving the dock, communicating the actual guest count to the dock representative via radio, and making sure the tickets get to either the dock representative or office staff prior departing town.

Acting as a shuttle to transport Glacier Point guests to and from the Small Boat Harbor as needed.

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

Adhering to all company policies

Striving to accomplish goals discussed with management during the monthly evaluations.

QUALIFICATIONS:

Must be at least 21 years of age

Must possess a valid CDL with Passenger Endorsement

Must pass a DOT physical.

Must be able to work varied shift hours.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests.
• Ability to memorize, recall, and present information and facts.
• Ability to make oral presentations that engage an audience in a professional, clear, concise, and entertaining manner.
• Ability to adapt presentations and/or interactions with guests to meet the needs and/or expectations of people from various backgrounds.
• Ability to initiate interaction with guests.
• Ability to work with little supervision in both a team environment and independently.
• Ability to maintain a positive attitude at all times even when dealing with difficult people and while encountering stressful situations.
• Ability to be safety oriented.
• Ability to see potential problems and react positively.
• Skilled in punctuality as demonstrated by consistently adhering to the timing of the tour.

PHYSICAL ASPECTS OF THE JOB:

Position involves frequent sitting and occasional standing (usually no more than 2.5 hours a day)

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Seasonal Full-time - 2023 Season Dates 04/15/2023 - 09/30/2023. We can accommodate shorter season dates if requested. 60-day or 90-day contracts with housing available.