Administrative and Technical Assistant

JOB SUMMARY:

As the Administrative & Technical Assistant, you will provide critical administrative and technical support to external and internal stakeholders of ASA. This role is essential for maintaining efficient, timely, and high-quality operations and includes regular guidance from and collaboration with the Senior Director of Health, Safety, Environment & Quality to ensure your tasks align with broader organizational goals and initiatives. This position requires excellent communication skills, both verbal and written, and a commitment to providing outstanding service to our members and program participants.

ESSENTIAL AREAS OF RESPONSIBILITY:

• Front-Line Support: Welcome walk-in customers and members warmly and professionally. Provide immediate help for any questions or technical issues, whether in person, over the phone, or via email.
• Communication Handling: Quickly and accurately respond to phone calls and email inquiries. For complex issues, refer them to the appropriate team member(s), facilitate a smooth hand-off, and follow-up to ensure a satisfactory resolution.
• Training Record Management: Assist members and participants in accessing and utilizing ASAOnline.
• Certificate Issuance: Issue certificates upon course completion, ensuring all records are accurate and verified in a timely manner.
• System Navigation Assistance: Assist users in navigating ASAOnline, offering technical support and guidance to improve their experience.
• Documentation and Reporting: Maintain accurate records of all interactions, issues, and resolutions.
• Event Support: Assist in preparing for internal and external events, both setup and take down. Provide support during ASAOnline demonstrations. Represent the organization at conference booths, handling setup, staffing, and breakdown of the exhibit as needed. Manage classroom usage, including reservations, schedule, equipment, and cleanliness.
• Administrative Support: Handle general office tasks including sending and receiving mail; compose and edit basic documents in Word, Excel, PDF, and Canva. Willing to learn basic website programming tasks in WordPress. Manage classroom reservations and classroom technology. Assist as needed with staff travel planning and calendar coordination. Support financial function as needed.
• Program Development: As part of a collaborative team, contribute to the research, documentation, organization, and development or revision of training programs, supporting various aspects of the process as needed.
• Other Duties as Assigned

What you’ll bring to the job:

• A passion for Alaska and the people who live and work here
• A supportive nature, curious mindset, and proactive, can-do attitude
• A commitment to providing exceptional customer service to both internal and external stakeholders
• Excellent oral and written communication, with strong organizational skills
• Experience and proficiency with the use of Learning Management Systems (LMS) is highly desirable
• Proficiency in Excel, including the ability to create reports and to use functions/formulas for automation is preferred
• Previous experience in a nonprofit or member-based organization is desirable
• Familiarity with industry safety training requirements and annual reporting is a plus

What you’ll do well:

• Work effectively in a fast-paced team environment
• Reliably ensure completion of assigned tasks in a timely manner, with minimal oversight from management
• Adapt, anticipate, and address challenges while actively engaging with the team
• Plan, organize, and prioritize tasks to achieve objectives while displaying strong time management skills
• Communicate professionally and effectively with individuals at all levels, both internally and externally
• Have a working knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office Products, LMS/LCMS)

What you’ll get out of it:

• Work with a passionate team in a collaborative environment
• Room for creativity and meaningful contributions
• Appreciation and recognition for participation and collaboration
• Opportunities for professional growth

This position offers more than just a role—it is a pathway to personal and professional development. You'll have the opportunity to cross-train with other roles, expanding your skill set and deepening your understanding of our diverse programs, industries, and members. At ASA, we are committed to your growth. We encourage continual learning and career advancement, supported by regular reviews and opportunities for pay progression.

Qualified and passionate individuals seeking purposeful work are encouraged to submit a resume and cover letter, including salary requirements, to info@alaskasafetyalliance.org. EOE/AA/M/F/Vet./Disab.

Recognizing the dynamic nature of our talent pool and the value of professional growth, ASA maintains the option to hire a candidate at a more junior level should the applicant pool suggest such a pathway. This approach allows us to extend opportunities to less experienced candidates who demonstrate significant potential. We can then invest in developing their skills, ensuring they grow into the role and meet the position criteria over time.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• customer service: 1 year (Preferred)

Ability to Commute:

• Anchorage, AK 99503 (Required)

Work Location: In person

Salary : $55,000 - $65,000