Employee Services Specialist

Employee Services Specialist

Position Summary

The Employee Services Specialist supports the day-to-day operations of Employee Services by delivering responsive, high-quality employee support while ensuring accurate records, compliant processes, and efficient service delivery. This role acts as a key resource for employees and leaders, managing employee lifecycle processes, maintaining HR systems and files, and supporting compliance and engagement initiatives.

Key Responsibilities

Employee LifecycleHR Operations

• Process employee lifecycle transactions including hires, transfers, promotions, pay changes, and terminations
• Maintain accurate employee data in HRIS systems and ensure data integrity across platforms
• Coordinate onboarding activities, including new hire communication, documentation, training assignments, and system setup
• Manage offboarding processes, including final documentation, payroll inputs, and access coordination

Employee SupportService Delivery

• Serve as a first point of contact for employee and supervisor inquiries, providing timely and professional support
• Provide guidance on policies, benefits, pay, and leave programs
• Escalate complex or sensitive issues as needed

Records ManagementCompliance

• Maintain accurate, audit-ready personnel files and ensure proper document retention and confidentiality standards
• Track required documentation (I-9s, acknowledgements, certifications) and ensure compliance with regulations
• Support internal and external audits and maintain compliance documentation and reporting

Benefits, Leave, and Payroll Support

• Support benefits administration including enrollments, life events, and vendor coordination
• Assist with leave tracking, return-to-work coordination, and documentation
• Provide payroll and timekeeping support, including auditing timesheets and reviewing pay-related changes

Performance ManagementHR Programs

• Administer performance management systems, including review cycles and system support
• Run reports and track metrics such as headcount, turnover, and compliance indicators

Recognition, EngagementCulture

• Coordinate employee recognition programs, service awards, and engagement initiatives
• Support company events and culture-building activities
• Contribute to a positive, professional, and team-oriented workplace culture

Required Qualifications

• Associate's degree in Human Resources, Business Administration, or related field, or equivalent experience
• 2-4 years of experience in HR, employee services, or administrative support roles
• Knowledge of HR processes, compliance requirements, and HRIS systems
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills

Preferred Qualifications

• Experience with HRIS and performance management systems (e.g., iVue, PerformYard)
• Experience supporting audits, compliance reporting, or benefits administration
• Ability to manage multiple priorities in a fast-paced environment

Core CompetenciesBehavioral Expectations

The ideal candidate consistently demonstrates:

• AccountabilityOwnership: Takes responsibility for accuracy, follows through on commitments, and proactively resolves issues
• Professionalism Under Pressure: Maintains composure and professionalism in challenging situations
• CollaborationCommunication: Works effectively with diverse teams and communicates clearly across all levels
• JudgmentDecision-Making: Balances policy, compliance, and employee experience in decision-making
• AdaptabilityContinuous Learning: Adjusts to changing priorities and learns new systems and processes quickly
• Culture Contribution: Promotes respect, inclusion, and a positive team environment

Working Conditions

• Work is primarily performed in an office or hybrid environment
• May require periods of sitting, computer use, and handling confidential information
• Occasional deadlines may require prioritization across multiple tasks

This role is critical to ensuring a smooth, compliant, and employee-centered experience across the organization. The Employee Services Specialist combines strong administrative expertise with a service-oriented mindset, contributing to both operational excellence and a positive workplace culture.

The pay for this position is $34.00-$41.00 per hour and is DOE.

AP&T offers a generous benefits package including medical, dental, and vision coverage, plus a 401(k) with company match and employee stock ownership. Employees receive medical travel and medivac reimbursements, paid time off, paid holidays, and recognition programs. As a small, employee-owned utility, AP&T values and supports its teams across 40 Alaska communities.