What are the responsibilities and job description for the Customer Service Representative position at ALASKA PETROLEUM DISTRIBUTING?
Alaska Petroleum Distributing (APD) has proudly served Alaska’s Interior since 1981, delivering heating oil, gasoline, and diesel fuels to homes, businesses, and critical industries across Fairbanks, North Pole, and surrounding communities. With a long-standing reputation for dependability, innovation, and local care, APD is one of the largest fuel distributors in the region.
In 2019, APD joined NorthStar Energy, part of the Saltchuk family of companies, combining its strong local roots with the shared expertise and resources of a broader enterprise. The company’s focus on environmental safety led to Alaska’s first state-approved double-walled fuel storage tanks—just one example of its commitment to responsible operations.
APD’s close-knit team takes pride in supporting their neighbors and fueling the daily life of Alaska’s communities with the same integrity and excellence that have defined the company for more than four decades.
Learn more at www.alaskapetroleum.com.
Job Summary:
TEMPORARY POSITION -The Customer Care Specialist at our facility is responsible for providing exceptional customer support, handling billing functions, and assisting with various office tasks. This role involves greeting customers, answering the phone, accepting payments, recording orders for products, creating delivery tickets, and maintaining accurate payment records. Additionally, the Customer Care Specialist coordinates fuel deliveries, handles invoicing, collaborates with other departments, and participates in training.
Essential Functions:
- Customer Service
- Greets customers and answers the phone in a courteous and friendly manner.
- Communicates effectively with customers, other offices, and departments to ensure smooth operations.
- Quotes home delivery prices, schedules fuel deliveries, fields and research customer questions.
- Collects payments and enters data for invoices and customer payments accurately.
- Help customers understand billing and charges for which they are responsible.
- Follow up on delinquent payments.
- Processes credit card transactions and maintains sales records for tracking purposes.
- Maintain current records including billing addresses, contacting customers as needed.
- Cross trains in invoicing and duties to support various office functions.
- Handles invoice mailings to ensure timely and accurate customer billing.
- Processes monthly customer statements
- Coordinates with dispatch to schedule and facilitate fuel deliveries efficiently.
- Maintains a daily balance sheet for fuel deliveries, ensuring accurate financial records.
Education and Experience:
- High school diploma or GED is required.
- At least 2 years of office experience or a combination of education and experience is preferred.
- Valid Driver's License.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary : $24 - $28