What are the responsibilities and job description for the Director Medical and Multi Specialty Clinics position at Alaska Native Tribal Health Consortium (ANTHC)?
About ANTHC: The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
Benefits: ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
Summary
Under limited supervision, develops and maintains an integrated multi-specialty clinic across numerous clinical departments. Works with clinical staff, management, and leadership to ensure success of the multi-specialty clinics.
Responsibilities
Maintains efficient office and clinic workflow to ensure productivity of staff and processes. Continuously evaluates systems, policies, and procedures and implements necessary improvements to ensure clinical efficiency. Continuously improves clinical operations to meet and exceed customer requirements. Maintains and encourages a patient-centered clinical focus.
Ensures financial viability of the clinic. Monitors budget to actual variance and other financial reports. Reviews, approves, and monitors expenses. Assess future and current needs of the clinic based on patient/customer requirements to incorporate into annual budgeting cycle.
Provides coordination and inter-facility liaison between ANTHC multi-specialty clinic and the overall tribal health system and other healthcare partners.
Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees and assigns tasks and projects.
Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of patient records and procedures. Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Coordinates with ANTHC finance department to insure timely and accurate financial reporting.
Optimizes financial reporting which may include identifying data requirements to: manage the multi-specialty clinic’s financial viability and productivity; give providers feedback about their productivity and overall contribution to the multi-specialty clinic; demonstrate the multi-specialty clinic’s financial status to the Executive Management Team. Develops and implements the use of financial and productivity reports based on the above data requirements.
Develops and updates an annual business/action plan for the clinic. Participate in performance, quality, and clinical improvement practices. Ensures productivity, patient volume, and reviews related to internal trends and external benchmarks. Communicate clinic status to staff, management, and leadership. Prepare status reports for review in management meetings.
Maximizes clinic department revenue-generating capabilities. May include, but is not limited to: performance of gap analysis in relation to best practice operations; develop and implement improvement plan; integrate improvement plan into BSC/Dashboard.
Maximizes efficiency and effectiveness as appropriate which may include, but is not limited to: ensuring customer/patient satisfaction and loyalty; developing and meeting of productivity measures; producing appropriate documentation and coding. Ensures effective billing, collections, posting, and denials.
Performs other duties as assigned.
KNOWLEDGE And SKILLS
Bachelor’s Degree in Healthcare Management or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for graduate education.
Minimum Experience Qualification
Non-supervisory - Five (5) years of experience in physician practice management in an ambulatory setting or equivalent work experience. Must have extensive experience in process and performance improvement, change and quality management and management of people.
AND Supervisory - Three (3) years involving employee supervision of physician practice and ambulatory care personnel.
MINIMUM EDUCATION QUALIFICATION
Master’s Degree in Healthcare Management or related field.
Preferred Certification Qualification
CMPE or FACMPE in the American College of Medical Practice Executives.
Additional Requirements
ANMC is not a latex free environment. Therefore, some latex exposure can be expected.
ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.
Our vision: Alaska Native people are the healthiest people in the world.
Benefits: ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:
- Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
- Cost-Share Dental and Vision Insurances
- Discounted Pet Insurance
- Retirement Contributions with Pre-Tax or Roth options into a 403(b).
- 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
- Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
- Eleven Paid Holidays
- Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
- Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
- On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
- Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
- Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
- On-Site Training Courses and Professional Development Opportunities.
- License and certification reimbursements and occupational insurance for medical staff.
- Emergency Travel Assistance
- Education Assistance or Education leave eligibility
- Discount program for travel, gym memberships, amusement parks, and more.
Summary
Under limited supervision, develops and maintains an integrated multi-specialty clinic across numerous clinical departments. Works with clinical staff, management, and leadership to ensure success of the multi-specialty clinics.
Responsibilities
Maintains efficient office and clinic workflow to ensure productivity of staff and processes. Continuously evaluates systems, policies, and procedures and implements necessary improvements to ensure clinical efficiency. Continuously improves clinical operations to meet and exceed customer requirements. Maintains and encourages a patient-centered clinical focus.
Ensures financial viability of the clinic. Monitors budget to actual variance and other financial reports. Reviews, approves, and monitors expenses. Assess future and current needs of the clinic based on patient/customer requirements to incorporate into annual budgeting cycle.
Provides coordination and inter-facility liaison between ANTHC multi-specialty clinic and the overall tribal health system and other healthcare partners.
Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees and assigns tasks and projects.
Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of patient records and procedures. Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Coordinates with ANTHC finance department to insure timely and accurate financial reporting.
Optimizes financial reporting which may include identifying data requirements to: manage the multi-specialty clinic’s financial viability and productivity; give providers feedback about their productivity and overall contribution to the multi-specialty clinic; demonstrate the multi-specialty clinic’s financial status to the Executive Management Team. Develops and implements the use of financial and productivity reports based on the above data requirements.
Develops and updates an annual business/action plan for the clinic. Participate in performance, quality, and clinical improvement practices. Ensures productivity, patient volume, and reviews related to internal trends and external benchmarks. Communicate clinic status to staff, management, and leadership. Prepare status reports for review in management meetings.
Maximizes clinic department revenue-generating capabilities. May include, but is not limited to: performance of gap analysis in relation to best practice operations; develop and implement improvement plan; integrate improvement plan into BSC/Dashboard.
Maximizes efficiency and effectiveness as appropriate which may include, but is not limited to: ensuring customer/patient satisfaction and loyalty; developing and meeting of productivity measures; producing appropriate documentation and coding. Ensures effective billing, collections, posting, and denials.
Performs other duties as assigned.
KNOWLEDGE And SKILLS
- Knowledge of applicable Federal, State, and Tribal law, regulations, rules, policies and processes.
- Knowledge of relevant specialized fields such as Federal Indian law and self-determination/self-governance, health law, employment law & construction law.
- Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
- Knowledge of JCAHO standards and applicable standards of healthcare service delivery organizations.
- Knowledge of principles relating to quality management and quality improvement.
- Knowledge of process improvement methods and measures.
- Knowledge of state, federal, and tribal health care programs.
- Knowledge of fiscal management.
- Knowledge of practice management.
- Skill in using analytical skills to define and solve problems.
- Skill in effectively managing and leading staff and delegating tasks and authority.
- Skill in evaluating the work of contractors and consultants for compliance with project plans, specifications, and applicable laws, ordinances, and policies.
- Skill in operating a personal computer specifically spreadsheets, word processing, e-mail, and project management software tools.
- Skill in oral and written communication.
- Skill in working on several assignments simultaneously.
- Skill in establishing and maintaining cooperative working relationships with individuals with wide array of cultural, political, educational, socio-economic, geographic and linguistic backgrounds.
- Skill in addressing sensitive issues and situations.
- Skill in advising leaders of complex organizational units.
Bachelor’s Degree in Healthcare Management or related field. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for graduate education.
Minimum Experience Qualification
Non-supervisory - Five (5) years of experience in physician practice management in an ambulatory setting or equivalent work experience. Must have extensive experience in process and performance improvement, change and quality management and management of people.
AND Supervisory - Three (3) years involving employee supervision of physician practice and ambulatory care personnel.
MINIMUM EDUCATION QUALIFICATION
Master’s Degree in Healthcare Management or related field.
Preferred Certification Qualification
CMPE or FACMPE in the American College of Medical Practice Executives.
Additional Requirements
ANMC is not a latex free environment. Therefore, some latex exposure can be expected.