Lead Medical Front Desk Coordinator

Front Desk Lead – Medical Massage & Chiropractic Clinic

Job Overview:

Are you the person who walks into a busy front office and instantly makes it run better? We’re looking for a confident, sharp and detail-obsessed Front Desk Lead to own the front of our busy Medical Massage & Chiropractic clinic!

This full-time role is the heartbeat of the patient experience. You’ll make sure every patient feels welcome, valued and cared for from the moment they walk in. You'll support the front desk team, keep the schedule full and the day flowing, and set the standard for how things get done. The ideal candidate is outgoing, quick on their feet, a natural leader and someone who takes pride in running a tight ship.

Key Responsibilities:

• Support the front desk team, setting the tone for professionalism and patient care
• Own the daily flow of the front office: check-in, check-out and a smooth patient experience from start to finish
• Manage and optimize the provider schedules to keep the day full and running on time
• Answer phones, handle inquiries and schedule appointments with confidence and warmth
• Verify insurance, collect co-pays and payments, and make sure the front desk’s part of the billing process is accurate
• Handle patient concerns and escalations with professionalism and grace
• Maintain accurate patient records and EMR documentation
• Uphold HIPAA regulations and strict patient confidentiality
• Help build and follow front desk procedures, and spot ways to improve them

Qualifications:

• Prior experience as a Medical Receptionist or in a similar healthcare front office role required
• Team lead experience strongly preferred
• Working knowledge of medical terminology and front office procedures
• Familiarity with EMR systems such as ChiroTouch
• Strong communication skills, both verbal and written, with a confident, positive presence
• Excellent attention to detail, organization and time management
• Thrives in a fast-paced environment and stays calm under pressure
• Proficient with phone systems and general office equipment
• Understanding of HIPAA guidelines and patient privacy laws

The Ideal Candidate:

The ideal candidate is a natural leader who takes ownership of their responsibilities and takes pride in maintaining an organized, efficient, and welcoming office. They anticipate needs, solve problems proactively, communicate effectively, and lead by example.

We are looking for someone who is dependable, adaptable, and committed to creating a positive experience for both patients and team members. If you are ready to take the next step in your healthcare administration career and make a meaningful impact on daily clinic operations, we encourage you to apply.

Join our team and help us deliver exceptional patient care by ensuring our front office operates with professionalism, efficiency, and compassion. We look forward to meeting you!

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Experience:

• Medical Front Desk: 1 year (Required)

Location:

• Wasilla, AK 99654 (Required)

Work Location: In person

Salary : $24 - $28