What are the responsibilities and job description for the Customer Service Representative position at Alaska Marine Lines?
Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
Education And/or Experience
High school education or GED is required. Minimum of 2 years’ experience in customer service is required.
Other Skills And Abilities
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
- Provide quotes to provide the customer with estimated costs for shipping their item(s).
- Provide bookings to customers to receive their item(s) for shipping.
- Researching customer inquiries which may require communicating with other departments or operating companies.
- Occasionally physically verify cargo information or obtain cargo measurements.
- Occasionally collect and scan bills of ladings.
- Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
- Ability to work with several programs and screens at a time.
- Occasionally assist with billing charges on customer invoices.
- Collect payment over the phone.
- Health Insurance - medical, dental, and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family
- Paid Time off – start with 17 days paid time off a year (PTO) additional extended leave paid time
- Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
- 401(k) with company match additional annual retirement contribution
- Health and Wellness Program - FitOn
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance and AD&D – we pay for at no cost to you
- Long term disability – we pay for at no cost to you
- Opportunities for internal promotions/career advancement
- Family friendly work hours (closed on weekends and paid holidays)
- Discretionary Bonus Program
- Competitive wages with annual performance and wage reviews
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
Education And/or Experience
High school education or GED is required. Minimum of 2 years’ experience in customer service is required.
Other Skills And Abilities
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
- Ability to work alone and as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a fast-paced environment.
- PC skills required: Microsoft Office proficiency. Ability to learn in-house software.
- Ability to work with several computer programs on multiple screens at a time.
- Keyboard and ten-key by touch.
- Compensation depends on skills and experience*