What are the responsibilities and job description for the Support Services Manager position at ALASKA HEART INSTITUTE?
JOB TITLE: Support Services Manager
WHY JOIN US? This is a leadership opportunity to drive excellence in cardiovascular and surgical care. If you’re a results-oriented healthcare leader passionate about quality and efficiency, we’d love to hear from you!
GET TO KNOW US: Founded in 1999 through the merger of two established cardiology practices, AHVI has grown into a leading provider of cardiovascular care in Alaska. What started with about 10 founding physicians and have expanded to a team of over 40 providers, 20 physician members, and 300 dedicated employees. With four locations across Alaska, we remain committed to delivering high-quality, patient-centered care backed by decades of expertise and a strong foundation in excellence.
GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.
SUPERVISON RECEIVED: Chief Revenue Officer
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Process & Workflow Management: Develop and maintain objectives, workflows, and benchmarks for Support Services staff, ensuring accuracy, efficiency, and timeliness.
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Staff Oversight & Development: Oversee hiring, training, evaluations, goal setting, and disciplinary actions while fostering growth and educational opportunities for support staff.
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Administrative Duties: Manage provider pagers, after-hours phone routing, holiday notifications, and ensure proper documentation and storage of patient medical records (paper and electronic).
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Budget & Fiscal Oversight: Monitor monthly budgets, reconcile balances, and prepare the annual fiscal budget for department needs in collaboration with the CRO.
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Scheduling & Coordination: Manage provider and staff schedules, patient appointments, and coordinate travel accommodations for outlying clinic visits.
PAY RANGE: $80K-$110k/yr (dependent upon experience and education)
EMPLOYEE BENEFITS:
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Medical, Dental, Vision
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Colonial Life, Life Insurance
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Profit Sharing 401K
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HSA & FSA
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Employee Assistance Program
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Wellness Program
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Paid Leave & 8 paid holidays per year
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FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Qualifications:Education: Bachelor’s degree in health or business administration or related field, required.
Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members.
Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification
Salary : $80,000 - $110,000