What are the responsibilities and job description for the Patient Services Coordinator position at Alaska Heart Institute?
JOB TITLE: Patient Services Coordinator
DEPARTMENT: Support Services
SUMMARY OF DUTIES: Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff.
ESSENTIAL FUNCTIONS:
- Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
- Conduct insurance eligibility verifications, review benefits, and update patient demographic information.
- Greets and registers patients in a prompt, professional, pleasant, and helpful manner.
- Verifies that appropriate forms are completed and obtains signatures when necessary.
- Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.
- Oversees the reception area, coordinates patient movement throughout Institute.
- Verifies patient insurance eligibility, copayments, and deductibles.
- Recover fees due at time of visit.
- Reconciles daily cash drawer and fee slips.
- Review fee slips for information necessary to submit for payment.
PAY RANGE: $20-29/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
- Medical
- Dental
- Vision
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing 401K
- HSA
- FSA
- Employee Assistance Program
- Wellness Program
- PTO- starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, insurance eligibility verifications within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.
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Salary : $20 - $29