What are the responsibilities and job description for the Front Office Assistant position at Alaska Computer Support, llc?
Company Description Alaska Computer Support, LLC is a technology services provider based in Anchorage, AK, focused on delivering reliable IT support and customer service to local businesses and organizations. The company emphasizes responsive assistance, practical solutions, and clear communication to help clients keep their systems running efficiently. Team members work closely with customers to address day-to-day technical needs and ensure minimal disruption to operations. The organization values professionalism, accountability, and a positive client experience in every interaction.
Role Description The Front Office Assistant is a full-time, on-site position located in Anchorage, AK, responsible for providing professional and courteous support to visitors, callers, and clients. Day-to-day tasks include greeting and directing visitors, answering and routing phone calls, managing appointment scheduling, and maintaining an organized reception area. The role also involves handling basic administrative and clerical duties such as data entry, filing, processing mail, and assisting with document preparation. The Front Office Assistant collaborates with team members to support office operations, ensure timely communication, and contribute to a welcoming and efficient front desk environment. Providing sales information to clients and following up on work performed my technicians.
Qualifications
- Strong interpersonal skills with the ability to communicate clearly, professionally, and courteously with clients, vendors, and team members.
- Demonstrated phone etiquette, including answering calls promptly, routing inquiries effectively, and taking accurate messages.
- Experience with appointment scheduling, calendar management, and coordinating client visits or service calls.
- Administrative assistance and clerical skills, such as data entry, filing, document handling, and basic record keeping.
- Proficiency with common office software (e.g., email, word processing, spreadsheets) and comfort learning new systems.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a busy office environment.
- Reliability and punctuality, with a commitment to maintaining a professional front office presence.
- High school diploma or equivalent required; prior front office, receptionist, or administrative experience is preferred.