Senior Technical Program Manager

We are looking for a Senior Technical Product Manager to join our growing Platform Team to drive the evolution of our foundational infrastructure. You'll oversee essential systems that our product teams depend on, ensuring they are reliable, performant, and adaptable as the company scales. Success in this role requires a deep understanding of internal and external customer needs, the ability to anticipate technical requirements, and strategic prioritization of investments that enhance speed, quality, and consistency across our technology ecosystem. 

What You'll Do  

• Own Core Platform Systems: Act as the "single-threaded owner" for critical platform infrastructure, taking responsibility for system health, efficiency, and adoption. Monitor performance, implement incident management processes, and ensure compliance with SLAs and KPIs in collaboration with the Cloud Operations team.  
• Drive Technical Strategy: Develop deep technical fluency in Alarm.com's architecture to make informed decisions about platform improvements. Confidently discuss architecture, APIs, infrastructure, and developer tools with engineering teams while balancing short-term needs with long-term strategic initiatives.  
• Manage Product Lifecycle: Maintain and prioritize the product backlog using a combination of technical requirements, business objectives, and stakeholder input. Translate complex technical concepts into clear business value for non-technical stakeholders.  
• Lead Through Data: Analyze metrics and extract actionable insights to assess system performance, identify improvement opportunities, and guide platform strategy. Establish and track key performance indicators that demonstrate platform value and impact.  
• Foster Cross-Functional Collaboration: Work effectively with engineering, QEs, Product Managers, and Operations teams to align priorities and ensure cohesive platform development. Facilitate technical discussions and build consensus around platform decisions.  
• Manage Technical Dependencies: Coordinate cross-team initiatives that impact multiple systems, ensuring proper sequencing of work and clear communication between dependencies and integration points.  
• Enhance Developer Experience: Create comprehensive documentation, training materials, and self-service tools that drive platform adoption and efficiency. Measure success through internal adoption of metrics and developer productivity benchmarks.  
• Process Improvement: Identify and implement process improvements and best practices for program management. 
• Reporting & Communication: Provide regular status reports and updates for leadership and team members.  
• Other duties as assigned 

What you’ll Need  

• Bachelor's degree in computer science, Computer Engineering, a related field, or equivalent work experience with a strong technical background in software development or engineering  
• 5 years of experience with product lifecycle and ability to work with cross-functional teams to drive product development from conception to launch  
• Expertise in choosing the best course of action in changing environments, ability to break down barriers to increase relationships and efficiency, and skill in building scalable and performance-driven control platforms  
• A solid grasp of software development processes, ability to make decisions based on data, and understanding of the technical implications of those decisions  
• Experience with Agile methodologies and familiarity with tools for project management and product roadmapping  
• Strong analytical skills, with experience in data-driven decision making and proficiency in using tools for data analysis to inform product strategy, plus excellent communication skills for translating complex technical concepts to non-technical stakeholders  

Nice to Have 

• Experience with C# and .NET  
• Experience with SQL Databases  
• Experience with the Atlassian Suite  
• Familiarity with containerization technologies such as Docker and Kubernetes  
• Experience with telemetry and monitoring tooling (Wavefront, Grafana, Data Dog, etc)  
• Experience with capacity planning  
• FinOps experience  
• Familiarity with Azure and managing a hybrid cloud / on-prem environment  
• Experience working closely with operations/IT teams   

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.