What are the responsibilities and job description for the Install Coordinator position at ALARM PROTECTION SERVICES?
Position Overview:
The Installation Coordinator is the behind-the-scenes hero of our operations team. You’ll play a key role in ensuring all installations are scheduled, prepped, and completed on time with the right equipment and information. From coordinating with customers and technicians to managing permits and inventory—you’ll keep the wheels turning and help deliver an excellent customer experience.
Key Responsibilities:
- Schedule and confirm installation appointments with customers and technicians
- Prepare and organize job packets, permits, and equipment for upcoming jobs
- Coordinate with the sales team to ensure all necessary details are gathered for each install
- Monitor inventory and order equipment/materials as needed
- Communicate daily with technicians to resolve scheduling issues or job-site changes
- Track project progress and follow up on incomplete installations
- Maintain accurate records in company software (alarm billing and scheduling platforms)
- Provide administrative support to the Installation Manager and assist with process improvement
- Ensure a smooth handoff between sales, installation, and support teams
What We’re Looking For:
- Excellent organizational and time management skills
- Strong attention to detail and ability to manage multiple tasks at once
- Effective communicator with a proactive, problem-solving mindset
- Comfortable with technology, including basic scheduling and inventory systems
- Experience in administrative coordination, project scheduling, or logistics is a plus
- Knowledge of the security/alarm industry is a bonus, but not required
Why Join APS?
- Friendly, team-oriented culture with a mission to SERVE (Service Excellence, Empowerment & Innovation, Reliability & Trust, Value-Driven Solutions, Empathy & Collaboration)
- Opportunity to grow in a local company that values leadership and community impact
- Paid training and mentorship from a supportive leadership team
- Competitive pay and benefits
- Meaningful work—every install helps protect our neighbors and community
Ready to help us make New Orleans safer—one install at a time? Apply now and join the APS family.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Ability to Commute:
- Metairie, LA 70006 (Required)
Ability to Relocate:
- Metairie, LA 70006: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18