Low Voltage Alarm Service Technician

Job Summary:

This is a field service position. The Service Technician is responsible for maintenance and repairs to burglar and fire alarm systems and other related equipment for ADS customers.

The technician is expected to work independently and perform all work up to the ADS quality standards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Essential Functions and Responsibilities:

• Maintain, test, and repair residential and commercial burglar and fire alarm systems.
• Responsible for the diagnosis and service of control panels, door contacts, motion detectors, fire-initiating devices, fire notification devices, and all other equipment related to the customer’s account.
• Responsible to instruct the customer in the proper use of their system.
• Clearly document all service tickets.
• Maintain the ADS company vehicle, inventory, cell phone, and ADS tools.
• Communicate necessary information with the department manager, co-workers, and routers.
• Follow safe work practices to ensure a safe work environment for themselves, co-workers, and customers.
• Be prepared to work and drive in all types of weather conditions.
• Responsible for night calls on a rotating schedule. The rotation schedule will vary based on the number of techs in the department in the rotation at any given time.
• Responsible to read and follow all policies and procedures as outlined in the ADS Employee Handbook.

• Responsible for onsite duties as assigned.
• Must be punctual and adhere to attendance standards.

• Adhere to all company policies and procedures.

• Other duties as assigned by management.

Education/Experience:

• High school diploma or equivalent is required.
• Technical/vocational degree or related experience is preferred.

• 2 years minimum experience with electronic troubleshooting is required.

• 2 years of basic electronics experience is required.

Knowledge/Skills/Abilities:

• Burglar and Fire Alarm equipment knowledge.
• Ability to read and understand schematics.

• Electronic troubleshooting using Digital and analog Volt/Ohm/Amp meter.

• Troubleshooting skills; AC/DC voltages, field wiring, control panel diagnostics.
• Basic computer skills, use of a laptop and Microsoft Office.
• Customer Service skills.

• Detail oriented with the ability to maintain accurate records.

• Self-motivated and the ability to work independently.

Licenses/Certifications:

• Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).

• Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments.

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Parental Leave
• Company Vehicle
• Tool Allowance Program
• Company Cell Phone and Laptop
• Disability Coverage:
  • Employer-paid Short-Term Disability
  • Optional Long-Term Disability
• 401(k) Plan with tiered employer match
• Paid Time Off (PTO) starting at 3 weeks per year for employees
• Paid Holidays: 8 recognized holidays annually
• Pet Insurance Discount
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Company-sponsored events (friends and family welcome!)
• Continuous Professional Development Opportunities

• Employee & Friends/Family Discounts on security systems and monitoring services

• A fun, positive, and high-energy work environment

Compensation:

The starting pay range for the Service Technician is $23- $28 per hour, based on knowledge, skills, education, and experience.

#ADS25